L2 IT SUPPORT IN PORTUGUESE & ENGLISH
Descripción de la oferta de empleo
You will support, treat and resolve Portuguese and English Issues and Requests to follow the Provisioning & Telecom activities.
With very good communication skills, you will be in contact withB2B customers, technical providers and experts.
You will be able to participate in the ValidationService Process and End-User tests.
Job Responsibilities.
The role consists in two-folds.
To follow the issue management procedures and to find out the resolution when it is possible.
The more complex ones can then be redirected to the engineering support team for their handling, but you must keep ownership.
o come up with solutions to improve the efficiency of resolving issues and requests.
This would include automating some of the common tasks as well as analysis of the current system to identify areas that can be improved.
Also, you will be an important actor on the documentation writing.
Job Requirements.
Possess a higher education diploma or degree in Engineer Telecom, Informatician, with a successful track record in an NOC operator (preferably Core Mobile) or IT support.
igh level of Portuguese (ideally Brazilian) and English fluency, oral and written mandatory (C1-level).
riendly, helpful demeanor with the ability to communicate effectively.
as excellent time-management and multi-tasking abilities.
acility to work with teams based in different countries, on different time shifts.
edication to company values, Honest, trustworthy, reliable, and punctual.
ring a passion for technology and people to the job.
ustomer satisfaction focus, with strong problem-solving abilities.
ery good communication skills and the ability to build positive relationships.
xcellent troubleshooting and problem solving experience.
igh importance to the SLAs’ respect.
echnical background as Customers or Technical Support as NOC, in telecom industry.
xperiences on provisioning solutions as jBPM or Orkestra UI, Jira ticketing, Centreon, Grafana, Rundeck.
dvanced experience working with remote management, ticketing, knowledge base systems.
nowledge in databases (SQL, MySQL, MariaDB), ElasticSearch, Kibana, JSON, JIRA, and documentation development.
Location.
Goa For any further details please write to us on <>
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 15/12/2024
- 15/03/2025
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