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JAVA L2 SUPPORT SPECIALIST SENIOR - REMOTO

Descripción de la oferta de empleo

Our client is an end-to-end digital transformation services consultancy looking for great talent to work remote from any place in Mexico to support their projects as a Java Support L2 Support Specialist Role and Responsibilities Java L2 Support Specialist? Take stock and ownership of customer-reported issues (typically in a case tracking system) Understand the issue/scenario reported in the case; seek clarification as necessary from Level 1 resource and/or case reporter Identify solutions for reported issues/scenarios from a knowledge base Communicate with the stakeholders within agreed turnaround times (TAT) Guide and respond to questions from Level 1 or Level 3 resources See logs/error messages provided in cases, relate them to code to arrive at possible solutions and suggest to case reporter, OR escalate to Level 3 support team as needed Reproduce reported issue/scenarios in a lab environment in an attempt to get more information and/or resolve the issue Create detailed bug reports in bug tracking system Document and prepare runbooks Monitor predefined jobs, processes, queues, DB procedures, log files/error messages, and alerts, as well as any other system components that are needed to monitor healthy functioning of the system Identify and suggest additional monitoring tools/processes that may support better upkeep of the system Preferred Qualifications Bachelor’s degree (or local equivalent) and 1-3+ years of software development and production management experience required Solid knowledge of Unix/Linux environments; ability to monitor applications and verify logs to determine underlying issues Strong understanding of Java: ability to write simple code and identify bugs Experience with SQL, working in one relational database required; ability to understand and write SQL queries Computer Science concept of data structures in practical use cases Proven ability to problem solve in a development or production environment, including experience observing patterns, analyzing root cause, and proposing solutions Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with app dev teams and senior stakeholders Experience with and understanding of scripting languages such as Shell, Perl, JavaScript, Python, or similar Experience in the Financial Service Industry a plus Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud a plus Degree in Computer Science a plus Experience working with Kafka/MongoDB/Micro services based architecture a plus
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Detalles de la oferta

Empresa
  • Confidencial
Municipio
  • En todo México
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 02/09/2024
Fecha de expiración
  • 01/12/2024
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