IT SUPPORT ENGINEER L2
Descripción de la oferta de empleo
Receives, assesses, troubleshoots, and escalates support incidents & requests.
Principal Responsibilities.
a.
Full understanding of ticketing systems and ability to log/update/close tickets, prioritize issues and balance workloads bringing End Customer tickets to full resolution b.
Identify incorrect process flows within the tracking system and influence change as Serve as a front-line interface to users c.
Possess full understanding of installing, troubleshooting, configuring, and repairing Desktops, laptops and printers d.
Possess knowledge on OS installation, configuration and MS office suite e.
Possess basic knowledge on VC setup and troubleshooting f.
Possess basic knowledge on exchange ActiveSync and configuration of emails on iPhone and Android g.
Able to diagnose problems and fully support (install, troubleshoot, configure and repair) a variety of internal and third-party applications for client workstations h.
Possess working understanding of protocols (TCP/IP and subnetting), VPN, and basic commands from the command prompt (ipconfig, tracert, etc.) i.
Communicate highly technical information to both technical and nontechnical employees j.
Provide outstanding End Customer service and world class support in a large, fast paced, high pressure, corporate environment.
May be asked to conduct training to other technicians or nontechnical employees k.
Assists in identifying and documenting process/procedure changes and/or entering technical solutions in the internal knowledge base l.
Assists in coordinating with vendors for resolution of user's issue Skills.
a.
Skilled in hardware, software and/or operating systems environment b.
Strong mentoring/Coaching skills c.
Knowledge of appropriate networks, products and protocols d.
Troubleshooting skills e.
End Customer Service skill f.
MAC & linux OS knowledge recommended but not mandatory
Detalles de la oferta
- Sin especificar
- Sin especificar
- 30000$ - 40000$
- 12/10/2024
- 10/01/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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