IT SUPPORT ENGINEER

Essential Education and Experience.
· 5+ years IT client service desk or support experience · Associates degree or equivalent experience.
Essential Skills and Abilities.
· Bilingual 85% · Microsoft operating systems, Active Directory, MS Office, Router, Switch and Access Point configuration, backup systems and software.
· SharePoint/One Drive · Cloud environments · LAN/WAN, PC’s, printers, etc.
· Windows Server knowledge · Network knowledge Certifications/Licenses.
Beneficial but not required o CompTIA A+ o CompTIA Network+ o Microsoft Technology Associate Special Requeriments.
VISA LASER Availale to travel JOB D E S C R I P C I O N.
1.
Administrator for NETWORK LAN/WAN, duties include.
· Maintaining network servers including but not limited to File, Print, Fax, SQL and ERP servers.
· Support for Meraki SD Wan · Maintaining VM Ware, Hyper-v.
· Maintaining remote access capabilities; examples are VPN, RDP.
· Participate in network hardware maintenance and upgrades including servers, switches, cabling, routers, firewalls, access points, etc.
· Installing and upgrading PC’s and Printers.
· Interface and support for Cloud services such as SharePoint and OneDrive and Azure hosted VMs.
2.
Systems Backup Procedures on network servers.
· Routine monitoring of backup systems to ensure accuracy and completeness of backup processes.
· Testing of recovery from backups 3.
ITW Policy/Guidelines Conformance · Verify we comply with ITW policies as they relate to Information Systems Including but not limited to.
i.
IT General Controls Guidelines ii.
IT Policy General Computer Controls · Information Security Standards 4.
Troubleshoot Hardware problems in the following areas.
· PC’s · Printers, including bar coding equipment · Scanners · Communication equipment · Oversees CCTV and Voice Paging System 5.
Under the direction of the IT Manager purchasing functions to include.
· Configuring, ordering PC’s and printers.
· Assurance that all hardware and software purchases are compatible with network configurations.
· Assisting in Vendor selection for PC hardware and accessories.
· PC accessories including backup media, printers, scanners, etc.
· Assist in software selection including network software for backups, utilities, and communications packages.
6.
End-User support.
· Assist users in software problem resolution · Windows operating systems · MS Office Version upgrades.
· Network access, including mapping drives and sharing capabilities.
· Assist users in hardware problem resolution.
· PC’s and accessories.
· Printers 7.
Hardware and Software Inventories · Maintaining and updating inventory database of PC configurations and software versions.
· Monitoring and tracking software media, including licenses.
Essential Skills and Abilities.
· Bilingual 85% · Microsoft operating systems, Active Directory, MS Office, Router, Switch and Access Point configuration, backup systems and software.
· SharePoint/One Drive · Cloud environments · LAN/WAN, PC’s, printers, etc.
· Windows Server knowledge · Network knowledge Essential Education and Experience.
· 3+ years IT client service desk or support experience · Associates degree or equivalent experience.
Certifications/Licenses.
Beneficial but not required CompTIA A+ CompTIA Network+ Microsoft Technology Associate Puesto.
Ingeniero