I.T. SERVICE DESK TECHNICIAN II BILINGUAL

This position will assist all personnel in the use of computing and telecommunication resources through oneonone local or remote support, development of processes and procedures, written instructions, and training. This individual will apply their understanding of computer software and hardware to diagnose problems, determine appropriate course of action, provide complete followthrough to successful resolution or escalate as appropriate. The position will require the ability to manage multiple priorities, including help desk tickets, daily tasks and projects, while working closely with other team members. The Computer Technician will provide technical expertise and problem resolution for businesscritical issues, system enhancements, application upgrades and workstation maintenance required to facilitate business needs and requirements. This resource will also assist user and workstation moves, migrations and new systems implementations associated with company projects. This position requires excellent communication skills and the ability to work with diplomacy and a positive attitude. Responsibilities will also include, but are not limited to, the following



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned from time to time.

Support a robust Microsoftbased network
Respond to help desk tickets, telephone calls, email and personnel requests for technical support ensuring timely feedback and closure
Identify, research, and resolve technical problems for individuals and groups in an efficient manner, recognizing the proper course of action to take, communicating and escalating severe issues as appropriate
Provide escalated support for Level I and perform Level I work as required
Communicate highly technical information to both technical and nontechnical personnel
Manage incoming and outgoing asset inventory of hardware, software, and peripherals
Prepare computer systems for deployment including interviewing clients to identify special considerations and other settings
Install computer hardware, software, and peripherals as required
Maintain password security, data integrity, and file system security
Perform knowledge transfers among team members by preparing and maintaining documentation for processes, procedures, written instructions, and solutions to problems
Collaborate with team members to identify and recommend process, system, hardware, and software improvements andor upgrades
Maintain knowledge of developments in relevant technologies and their use in the industry, making recommendations when appropriate
Assist team members as needed
Position rotates between facilities in South Florida as needed and may be required to travel outside the State of Florida and the USA
Available to work after hours and weekends as required, including oncall rotation
Transport equipment using personal vehicle between multiple facilities within assigned service area, as directed by supervisor
Other duties and projects assigned by supervisor

Minimum Qualifications Skills, Education and Experience

Professional appearance and behavior required including, but not limited to, punctuality, positive attitude, and reliability
Excellent communication and written skills are vital, and should be as comfortable with people as with systems and technology
Must be able to work well with others in a team as well as independently, collaboration skills are vital
Able to work effectively at all levels of the organization with ability to convey a correct sense of urgency based on customer or business impact
High level of accountability and can instill a sense of credibility when speaking with customers
Advanced problem solver with the ability to sort through complex issues and conduct comparative analysis of multiple solutions
Excellent organizational and multitasking skills prioritizes and performs a variety of concurrent tasks with efficiency and minimal direction
Ability to follow written and verbal instructions
Must be detail oriented
Must be a quick learner and adaptable to change in process or required activities
Extensive working knowledge of Microsoft operating systems and desktop software such as Microsoft Office suite
Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning
Associate degree in computerrelated field andor a minimum of 5 years of experience with PC hardware and software support, including troubleshooting, repair, and deployment
Minimum 5 years of experience with direct client interaction and customer service

Preferred Qualifications and Skills

Training and facilitation experienceskills
Experience working with little supervision selfmotivated and proactive
Supervisory skillsexperience
Experience working with new systems and software programs
Experience installing, configuring, maintaining and resolving application specific issues
Bachelors degree in computerrelated field
MCSE certification or equivalent certifications

Supervisory Responsibilities

May lead and direct the work of team members project specific

Language Skills

Must be fluent in both English and Spanish

Bolsa de trabajo México ofrecemos puesto de I.T. Service Desk Technician II para el sector de Informatica Telecomunicaciones en la empresa AMERIJET INTERNATIONAL INC de Mérida. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.