IT SERVICE DELIVERY MANAGER
Descripción de la oferta de empleo
Thomson Reuters is transforming how it supports the technology Products and Platforms delivered to customers and employees.
The TR Service Management function is transforming into a truly global, data- and standards-driven organization, employing best-in-class tools and practices across all disciplines of Technology Operations, including service monitoring, support and incident response, automated ops, change and configuration management as well as supplier/vendor and asset management.
This will drive ever-greater stability and consistency of service across the technology estate as we drive towards optimal Customer and Employee experience.
About the Role In this opportunity as an IT Services Delivery Manager, you will.
Be responsible for ensuring that Thomson Reuters receives the highest level of service quality and efficiency from Service Providers (both internal and external).
Be accountable for service quality, measurement, and integration with Service Providers.
This includes day-to-day management and operational escalations as required.
Manage Service Management integration between Thomson Reuters business areas and Service Providers (both internal and external).
Ensure integration of internally and externally sourced service portfolios.
Review and align input from demand management for new/changed services and service requirements.
Partner with application development teams to deliver operational readiness for new products and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining a roadmap for products and processes.
Partner with security, infrastructure, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Approve/reject emergency change control requests.
Review/address performance issues with Service Providers.
Address service fulfillment delivery issues (escalated).
Build and maintain strong relationships with both internal partners, as well as key contacts from the Service Provider organizations.
Understand the impact a service outage may have from the customer's perspective.
Help build cross-team collaboration to drive the resolution of issues when multiple Service Providers are involved.
Ensure complex incidents are being problem managed appropriately making sure that major incidents are being fixed to prevent reoccurrence.
Oversee strategic partner support groups and ensure appropriate day-to-day operations in line with TR processes.
About You Youâre a fit for this role if your background includes.
Bachelor's degree in engineering, administrative, or equivalent from an accredited college/university.
Fluent English is a must.
5+ years of proven experience in designing, implementing, and/or administrating IT services (Network, End-user computing, Voice and Video Services, etc).
5+ years of experience managing team members.
ITIL Certification preferred.
Proven capability and experience in integrating services from multiple service providers.
Strong problem-solving, organizational, and conflict-management skills.
Strong IT Service Management and standards experience.
Proven strong Critical Thinking, Written, and Oral communication skills.
Location.
CDMX #LI-FP2 What's in it For You? You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through.
Hybrid Work Model.
Weâve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected Wellbeing.
Comprehensive benefit plans; flexible and supportive benefits for work-life balance.
flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture.
Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development.
LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact.
Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.
Purpose-Driven Work.
We have a superpower that weâve never talked about with as much pride as we should â we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency.
Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, weâve been doing just that for almost 160 years.
Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the worldâs most global news services â Reuters.
We help these professionals do their jobs better, creating more time for them to focus on the things that matter most.
advising, advocating, negotiating, governing and informing.
We are powered by the talents of employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.
At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.
Sound exciting? Join us and help shape the industries that move society forward.
Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals.
To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.
Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
Protect yourself from fraudulent job postings click here to know more.
More information about Thomson Reuters can be found on https://thomsonreuters.
om.
Thomson Reuters proporciona a los profesionales la inteligencia, tecnologia y experiencia humana que necesitan para encontrar respuestas confiables.
Permitimos que los profesionales de los mercados financieros y de riesgos, legales, fiscales, contables y de medios de comunicacion, tomen las decisiones más importantes, todo ello impulsado por la organizacion de noticas más confiable del mundo.
Escuche a nuestro director de producto, David Wong, hablar sobre los componentes claves que intervienen en la innovación de la IA en Thomson Reuters.
Detalles de la oferta
- Thomson Reuters.
- Sin especificar
- 26/06/2024
- 24/09/2024
} requiere project manager nivel básico con ganas de aprender y excelente actitud, con experiencia con proyectos de it (gestión de equipos tanto local como en remoto, resolución de conflictos, negociación, planificación con cliente, dotes comunicativas, gestión del estrés)... requisitos del puestorequisitos:cursos......
Confidencial cuenta con una posición como account manager soluciones de it para prospectar clientes nuevos y vender más soluciones de it a los clientes existentes para llegar a la cuota de ventas... funciones: contacto de leads para la venta de soluciones de ciber seguridad prospectar clientes nuevos......
It background: understanding of foundational it networking concepts (routing, switching, 802... job listing: administrative program & content manager company: ubiquiti, inc... join forces with us on our mission to build a better it industry... responsibilities: database management: manage and consolidate......
Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... it's a challenging role, balancing both commercial and experiential priorities, but get it right and it's one of the most rewarding in the company... requisitos del puestorequirements......
Find your 'why' and live it... nice-to-have:language skills: native spanish speakers are welcome, as it may benefit team communications and client interactions... additional tools: familiarity with wordpress divi builder, analytics, google tag manager and mouseflow is advantageous but not mandatory......
You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable... you will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they......
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position... learn more about our perks and culture!- competitive pay comprehensive......
Experiencia como community manager y estrategia de contenido buena voz para narrar... creadora de contenido / community manager buscamos creadora de contenido para manejar los canales de canal de youtube y de tiktok... su rol aparte de crear contenido va a ser el manejo de 2 canales de redes sociales......
Estamos buscando supervisor service desk áreas de experiencia: conocimiento general de área de informática fundamentos de itil manejo de incidentes y requerimientos reportes de servicios atención a usuarios manejo de sistema operativo windows funciones y responsabilidades: gestionar actividades del......
Requisitos del puesto experiencia previa como office manager o en roles administrativos similares... estamos buscando un(a) office manager altamente organizado(a) y proactivo(a) para unirse a nuestro equipo... competencia en el uso de herramientas de productividad, como microsoft office......