IT MANAGER - INCIDENT MANAGEMENT

Vantive.
Una nueva empresa construida con nuestro legado Baxter se ha embarcado en la separación de nuestro segmento de cuidado renal, valorado en unos millones de dólares, para convertirlo en una compañía independiente.
Vantive* se basará en nuestro legado de casi 70 años en terapias agudas y diálisis domiciliaria para ofrecer la mejor atención a las personas a las que servimos.
Creemos que Vantive no sólo reforzará nuestro liderazgo en el ámbito de la atención renal, sino que también ofrecerá un trabajo significativo a quienes se unan a nosotros.
En Vantive, formarás parte de una comunidad de personas centradas, valientes y que no se conforman con lo mediocre.
Cada uno de nosotros está motivado para ayudar a mejorar la vida de los pacientes en todo el mundo.
Únete a nosotros para revolucionar el cuidado de los riñones y otros órganos vitales.
*La culminación de la separación propuesto de Kidney Care de Baxter en una empresa independiente (que se llamará Vantive) está sujeta al cumplimiento de las condiciones habituales.
Your role at Baxter As the Manager of Incident and Problem Management, you will be responsible for leading a team as the main contact for all major incidents, coordinating resolution efforts across internal and external teams as necessary with a goal of restoring service as quickly as possible while minimizing business impact.
This pivotal role involves providing direct management to a team of specialists, encompassing mentoring, performance management, and staffing.
Your contributions will be integral in ensuring the seamless operation of the company's mission-critical applications and systems.
What you'll be doing Lead a team in developing, implementing, and maintaining robust incident and problem management processes aligned with ITIL best practices.
Ensure strict adherence to incident and problem management policies, procedures, and standards across all IT teams and regions.
Continuously evaluate and enhance incident and problem management processes to optimize efficiency and effectiveness.
Lead a team in acting as the primary point of contact for escalated IT incidents, coordinating resolution efforts across internal teams and external vendors, as necessary.
Drive problem-solving efforts by gathering relevant data, engaging subject matter experts, and facilitating discussions to reach consensus on solutions.
Conduct thorough root cause analysis investigations to identify underlying causes of IT incidents and problems.
Lead problem management meetings as needed and facilitate cross-functional collaboration to identify, analyze, and resolve IT problems.
Use analytical tools and techniques to identify trends, patterns, and systemic issues affecting IT service reliability and performance.
Collaborate with relevant stakeholders to develop and implement corrective and preventive actions to address incident root causes and minimize recurrence.
Generate regular reports on incident and problem management metrics, trends, and key performance indicators (KPIs) for management review.
Provide insights and recommendations based on data analysis to drive initiative-taking incident management strategies and continuous improvement initiatives.
Build and maintain strong relationships with key stakeholders, including IT teams, business units, vendors, and executive leadership.
Collaborate with senior leadership to develop the structure, resources, and processes necessary to lead the organization's current activities and future growth.
Leads direct reports, conducts reviews, and sets specific goals and objectives based on overall competencies.
Establish regular departmental meetings to promote communication and adequate information flow.
Stay abreast of industry trends and technologies to make informed recommendations for process improvement.
Perform other duties as requested.
What you'll bring Bachelor's degree in computer science or equivalent experience.
10+ years of IT infrastructure management experience.
Experience leading IT personnel and external service providers.
Knowledgeable hardware and software solutions Availability for off-hour calls and systems work.
Experience working with infrastructure operations in manufacturing environments.
Must have the ability to initiate and develop creative solutions that are cost effective and supportable.
Demonstrate leadership competencies such as.
effective planning, motivating, and developing staff and building effective teams.
#LI-AM1 Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
To learn how you can protect yourself, review our Recruitment Fraud Notice.
Nuestros productos y terapias llegan a millones de personas de todo el mundo todos los días, por lo que nos enfocamos en innovaciones transformadoras que brindan atención más acertada y personalizada a todos nosotros.
Durante 87 años y contando, hemos estado en los momentos críticos donde las ideas que salvan y mantienen vidas satisfacen a los proveedores de servicios de salud, que hacen que todo suceda.
Y ahora estamos resueltos a hacer realidad nuestra osada oportunidad de transformar la atención médica global para los próximos años.