IT ENGINEER I
Descripción de la oferta de empleo
maintain the confidentiality in the information that is handled when the request are made and support is given.
takes users issues and requests via phone, walk-up, email, and ticketing system.
documents issues and requests into the help desk ticketing system then either resolves or escalates to the appropriate resource.
first level troubleshooting of laptops, desktops, servers, network related or attached systems.
listens and responds to customer needs.
uses critical thinking to resolve customer issues.
recommends or performs minor remedial actions to correct problems.
maintain active directory user account and security consistency.
escalate and redirect help desk incidents to the appropriate technical resources.
troubleshoot ms and enterprise software application issues.
provide support for lan, remote (vpn, citrix) access, and resolve basic email connectivity issues.
installation and maintenance of windows based pc/laptops in an enterprise environment.
configure/troubleshoot and install laptops, workstations, scanners, printers, faxes, mobile phones, ipads and all technology-based peripherals physically and remotely.
responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
installing software patches as needed and eradicating spyware/viruses.
assists with upgrade implementations, application support, and network infrastructure expansions.
performs department standard preventive maintenance and repairs.
provides updates, status, completion information to manager, problem request tracking system, and/or users, via e-mail, voice mail, or in-person communication with written documentation.
first level helpdesk support use discretion to prioritize and complete end user requests for support.
develop, quote, and purchase computer configurations based on individual’s request.
create and maintain detailed documentation.
Detalles de la oferta
- Envista mexicali
- 25/07/2024
- 03/12/2024
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