IT END USER SUPPORT ANALYST II
Descripción de la oferta de empleo
You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
equirementsDemonstrate English proficiency, both verbally and written.
ossess customer service experience.
+ years of IT experience providing End User support.
emonstrate basic Active Directory knowledge.
ble to multitask and troubleshoot technical issues over the phone.
ossess knowledge of MacOS.
ossess knowledge of JAMF.
esponsibilitiesReceiving and Logging Tickets.
Receive incoming calls, emails, or other forms of communication from end-users seeking technical assistance and log all relevant information in a ticketing system.
roubleshooting and Issue Resolution.
Identify, diagnose, and resolve basic technical issues reported by end-users, following standard operating procedures, and known solutions.
This may include problems related to hardware, software, network connectivity, or system configurations.
ocumentation and Knowledge Base.
Maintain accurate records of each reported issue and its resolution in the ticketing system.
Update the knowledge base with new solutions, troubleshooting steps, and frequently asked questions to facilitate self-service options for end-users.
scalation and Collaboration.
Collaborate with Tier 2 support team when issues require advanced technical expertise or further investigation.
ustomer Service and Communication.
Provide courteous, professional, and timely communication to end-users, ensuring a positive customer experience.
Clearly explain technical concepts and steps in non-technical terms, offering guidance and reassurance.
ccount and Access Management.
Assist end-users with basic account-related tasks such as password resets, account creations, access provisioning, and permissions management, following established security protocols.
ote this candidate will be working a 5 day week however on a rotating schedule…(Monday-Friday, Tuesday-Saturday, Sunday-Thursday)Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.#J--Ljbffr
Detalles de la oferta
- Sin especificar
- 06/01/2025
- 06/04/2025
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