ISSUE MANAGEMENT OFFICER

The Compl Bus Control Sr Analyst is a seasoned professional role.
Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.
Integrates subject matter and industry expertise within a defined area.
Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.
Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information.
Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.
Strong communication and diplomacy skills are required.
Regularly assumes informal/formal leadership role within teams.
Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc.
by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.
Work and performance of all teams in the area are directly affected by the performance of the individual.
Responsibilities.
Participates from inception through implementation, in cross-functional or cross business issues designed to ensure business compliance with laws, regulations, and policy requirements across key/complex risk levels.
Utilizes Issue Management processes and project management methodology from the initiation, planning, control requirements, execution, and closing phases of each issue; end results may include improved productivity, technology, processes, cost savings, and controls.
May support any area of the business (organizationally, regionally or product-wise) from an issue/project perspective; regular engagement with Senior Business Level Officers, Legal, Risk, and Compliance regarding complex matters.
Initiates and develops relationships with others throughout the business unit and the company in order to identify and understand business needs Implement solutions to improve effectiveness and results Ensure a culture of accountability, integrity and respect Works issues/projects as assigned to support improvements Identify and analyze escalated problems and provide guidance for resolution Negotiate solutions and acts as a liaison with internal and external clients Monitor, research and evaluate technological advances in the industry to identify appropriate alternatives for enhancing current department operations Evaluate cost/benefits, make recommendations, develop and oversee implementation plans Provides judgment based on analysis of factual information in complicated and unique situations Directly impacts the area through shared responsibility for delivery of end results Implement and develop controls to prevent risk within specialized business Analyzes and identifies risk and performs analytical reporting Acts as a consultant to the businesses regarding processes & controls Drives corrective actions Provides support to business activity owners and Third Party Risk and Control functions Coordinates and assists with onsite reviews Completion of compliance documentation and on boarding activities relevant to compliance due diligence.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications.
5-8 years of control and/or project experience High attention to detail and quality Demonstrated analytical and problem-solving skills.
Effective planning and organizational skills Proficient in Microsoft Office with an emphasis on MS Excel Consistently demonstrates clear and concise written and verbal communication skills Proven ability to make sound business decisions Experience in creating and implementing processes that result in improved business performance Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view Required Licensing/Registration.
Series 7, Series 9, Series 10, Series 24, Education.
Bachelor’s/University degree or equivalent experience The Issue Management Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business.
Recognized technical authority for an area within the business.
Requires basic commercial awareness.
There are typically multiple people within the business that provide the same level of subject matter expertise.
Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
Significant impact on the area through complex deliverables.
Provides advice and counsel related to the technology or operations of the business.
Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities.
Manage and drive the incident management process from Start to Finish.
(Issue Management process).
Experience on Audits and Internal/ external reviews.
Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
Facilitates and ensures Issue Management Quality Standards are met for issues documented Act as the Single point of Contact for issue metrics.
Transform raw data into useful metrics and reportable information for senior leadership.
Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
Keeps abreast of the organization’s operational processes and best practices for business strategy.
Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular two-way communication exists, downstream impacts are considered and business solutions are optimized.
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications.
Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
Proficient with the iCAP system, experience with Cognos is a plus.
4-10 years of experience Education.
Bachelor’s/University degree or equivalent experience, potentially Masters degree Additional Job Description Job Purpose.
Strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business.
This position belongs to the In-Business Control Office team and must have appropriate experience in internal controls and operational risk management.
The role will require working with business manager, stakeholders, IBCO, MCA Coordinator, functional areas, and Global related areas.
- Fluent in English language management - Analysis capacity - Self managed -Organizational skills -Deliver results timely with proper follow up until conclusion is reached -Elaboration of high level presentations for Directors ------------------------------------------------------ Job Family Group.
Compliance and Control ------------------------------------------------------ Job Family.
Business Control ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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