INDIGO COUNTER COLLECTION SPECIALIST

Indigo Counter Collection Specialist Description - About the organization The HP Industrial Division is a growing business unit that provides world-class digital printing solutions, unlocks new business opportunities, and drives profitable growth in Industrial Printing.
As solid market leaders we have been able to consolidate as technology innovators, market disrupters and profit generators for our customers.
Industrial Print Sales Operations is the backbone of the business activity, driving processes and tools to keep the sales motion meanwhile increasing our customer satisfaction and brand loyalty.
Working collaboratively with the Sales Organization, Business Management, Service, and many other key stakeholders, drives operational excellence and manage business continuity risks.
Job Description As part of our Industrial Print AMS Sales Operations Team, this position is part of Customer Operations group dedicated to support Indigo Supplies business.
Applies subject matter knowledge to document processes, deliver training for other employees and ensure there is clear alignment with our internal team processes that drive business revenue.
Acts as a project leader to help identifying process gaps and gets highly involved in the decision making for simplifying the complex; this by partnering with business owners and driving synergies, standardizing processes across all regions as a result.
Gathers feedback and has cooperative collaboration with our AMS Sales Operations team and other supporting departments (Sales, Contracts, Finance & Credit/Collections, or others) to articulate improvement areas, provide status of all ongoing plans and present results to leadership as necessary.
Responsibilities Manages iPSP requirements, inventory, pricing, approvals, connectivity, and initialization issues, CPP calculations and reports.
Manages Clicks volumes reconciliation for channel partners & inquiries from iPSP system.
Tracks & monitors customer counter collection E2E process.
Generates analysis for counters data files to complete invoicing process.
Tracks click contracts, pricing, and counter collection processes gaps.
Assists other areas such as billing related to Hardware, Services and Supplies.
Works closely with Finance, Sales, Service, Supplies, and other key stakeholders to determine strategy, policies, and procedures.
Develops and maintains internal and external relationships to support management of scope and expectations.
Operates as a team member and advises on methods to improve business processes and efficiencies.
Identifies procedural changes within the Sales Operations team to achieve the highest level of operational excellence for the business.
Complies with procedural/audit/records retention policies.
Provides analytical reports and presents results periodically to business stakeholders.
Education and Experience Required First level university degree or equivalent experience; advanced university degree is a plus.
Typically, 4-6 years of experience in a business-related function, preferably finance, accounting, or compensation.
Demonstrated experience in self-directed roles with minimal supervision.
Knowledge and Skills Fluent in English (written & oral).
QAD experience and proficient knowledge of Excel, PowerPoint & other MS Office applications.
Process Management & Transformation.
Identify process short-comings and work with others to improve or transform processes.
Problem Solving.
Approach problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
Change Management.
Develop methods for supporting innovation/change across the organization.
Demonstrates analytical skills and strong process orientation with critical attention to detail.
Excellent communication skills, with ability to build and maintain strong internal/external relationships and teamwork.
Skills also include leadership, ability to work autonomously, tolerance of ambiguity, critical thinking, ability to influence and persuade, decision-making, flexibility, creativity, initiative, and presentation skills.
High level competence in completing priorities and managing multiple tasks.
Demonstrated sense of urgency with ability to stay focused on goals and objectives.
Job - Sales Operations Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Equal Opportunity Employer (EEO) - HP, Inc.
provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
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