ICQA AREA MANAGER, WORLDWIDE OPERATIONS

DESCRIPTION Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow's problems today? Then we have the opportunity for you! We are looking to hire an ICQA Area Manager (Entry Level Position) to be part of our new Storage and Distribution Center (SDC) Inventory Control and Quality Assurance (ICQA) team in Toluca, Mexico.
This entry-level leadership role is perfect for recent graduates or professionals starting their management career.
Our SDC sits at the heart of Amazon's rapidly growing operations network, serving as a crucial link in our supply chain by managing and distributing inventory to our Fulfillment Centers (FCs).
In our SDC, our teams manage receiving operations, strategic storage, and efficient distribution to FCs; each of these groups plays a vital role in maintaining our network's efficiency.
The SDC is a fast-paced and high reward environment, where adherence to policies and procedures is key.
We need a leader that ensures reliable delivery to our FC network while maintaining customer obsession through precise inventory management.
Key job responsibilities - Lead and supervise a team of hourly Associates (including Team Leads and Data Analyst) assigned to inventory control, quality assurance and problem solve operations within the site.
- Support safety programs and compliance to ensure a safe work environment for all associates.
Work with Operations and other Support teams to establish, influence and adhere to policies and procedures.
- Coordinate inventory control, quality assurance and problem solve operations in accordance to network strategies and ensuring compliance and consistency with SOX.
- Conduct shift planning and forecasting, alongside assigning and directing work.
- Oversee projects to streamline processes, increase quality and optimize productivity.
- Ensure KPIs are reviewed on a daily, weekly, or monthly basis and perform quality analysis on any behaviors/processes that could impact inventory integrity and Customer esperience.
- Gain expertise in key SDC process paths and its exceptions handling in order to drive processes continuous improvement alongside the operations management team.
- Support in interviewing and training fulfillment center managers and associates, developing talent and hiring the next generation of managers.
A day in the life As an ICQA Area Manager at our new SDC, you'll experience dynamic and varied days focused on driving inventory excellence.
Your day begins by reviewing overnight performance metrics and leading your team's stand-up meeting, where you'll set clear objectives and address any immediate inventory concerns.
Throughout the morning, you'll be actively engaged on the operations floor, coaching your team of associates, monitoring inventory control processes, and ensuring quality standards are maintained in receiving and storage operations.
The afternoon might involve analyzing inventory discrepancy reports, coordinating with FC partners about specific inventory needs, and leading problem-solving sessions with your team.
You'll spend time conducting inventory audits, implementing process improvements, and ensuring your team meets accuracy targets.
Key Daily Activities.
- Team huddles and performance reviews - Floor management and team supervision - Quality control audits and process monitoring - Data analysis and KPI tracking - Team coaching and development - Problem-solving sessions - End-of-shift handover and planning About the team We're launching an exciting new operation in Mexico - our first Storage and Distribution Center (SDC) in the country! This represents a significant milestone in Amazon's growth in Latin America, and you'll be part of the founding team that will shape the future of our upstream operations in the region.
This team will play a crucial role in Amazon's supply chain network, managing the strategic storage and distribution of inventory to multiple Fulfillment Centers across Mexico.
We're focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network.
If you're energized by the idea of being a founding member of a new operation and want to make your mark on Amazon's growth in Mexico, we want to hear from you! BASIC QUALIFICATIONS - High School Diploma or equivalent - Relevant experience in performing data analysis and understanding data sets and tools - Advanced MS Office suite user, especially Excel PREFERRED QUALIFICATIONS - Preferred qualifications are not required to apply for a position at Amazon.
If you have all the basic qualifications above, we'd love to hear from you.
- A resilient, focused problem solver and self-starter, with the ability to multi-task and prioritize in a complex and ambiguous environment - Strong commitment to employee development, as well as an exceptional level of dedication, motivation to team management - Proven ability to influence peers or stakeholders, with varying levels of seniority, within Ops organization - A focused problem-solver and self-starter, with the ability to multi-task and prioritize in a complex environment - Knowledge of and experience with Lean and Six Sigma methodologies and techniques -English intermediate Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.
obs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.