HELP DESK L1 ITZINCAB, UMAN
Descripción de la oferta de empleo
Requisitos del puesto
Licenciatura en sistemas
Conocimientos en ITIL framework
3 años de experiencia en mesa de servicio redes firewalls, switches routers, cableado, VoIP, Microsoft, ciberseguridad
Disponibilidad para trabajar en parque industrial Itzincab
Ingles avanzado escritohablado
Funciones
Recopila información de forma eficaz, comprende las incidencias que
experimentan los usuarios y lleva a cabo procedimientos de diagnóstico para aislar y resolver los problemas.
Resuelve las necesidades y requisitos informáticos del usuario final.
Garantiza la atención oportuna y eficaz de las necesidades y peticiones de los usuarios.
Supervisa y mantiene los servicios de TI de los usuarios finales para garantizar la disponibilidad y la continuidad del funcionamiento de la empresa.
Supervisa la infraestructura de TI y las plataformas de ciberseguridad.
Realiza un seguimiento del análisis de la causa raíz y de la resolución de incidentes en toda la organización.
Eleva los incidentes complejos a los especialistas de soporte o grupos de resolución adecuados.
Elabora informes y realiza un seguimiento de los incidentes escalados.
Documenta incidentes y crea, ejecuta y opera mejoras en los Servicios de Usuario Final de TI.
Beneficios
Prestaciones de ley
Servicio de comedor
Vales de despensa
Bono de puntualidad y asistencia
Horario de Lunes a viernes
Somos una empresa que ofrece igualdad de oportunidades y acción afirmativa. Todos los solicitantes cualificados serán considerados para el empleo sin distinción de raza, color, religión, sexo, origen nacional, discapacidad o condición de veterano protegido.
Bolsa de trabajo México ofrecemos puesto de Help Desk L1 para el sector de Informatica Telecomunicaciones en la empresa Baldesigns de México SA DE CV de Mérida. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Detalles de la oferta
- Baldesigns de México SA DE CV
- En todo México
- Sin especificar - Sin especificar
- 01/12/2024
- 01/03/2025
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