HELP DESK L1
Descripción de la oferta de empleo
Brindar soporte técnico de primer nivel a los usuarios finales por teléfono, correo electrónico o en persona Solucionar y resolver problemas de hardware y software, incluidos equipos de escritorio, portátiles, impresoras y dispositivos móviles Instalar, configurar y mantener aplicaciones de software y sistemas operativos Ayudar con la administración de cuentas de usuario, incluidos restablecimientos de contraseñas y permisos de acceso Colaborar con otros equipos de TI para escalar y resolver problemas técnicos complejos Documente todos los incidentes y resoluciones en el sistema de tickets de la mesa de ayuda Proporcionar un excelente servicio al cliente y garantizar altos niveles de satisfacción del cliente Manténgase actualizado con las últimas tendencias tecnológicas y avances en la industria Ayudar con proyectos e iniciativas de TI según lo asignado Requisitos y competencias.
Recién egresado de estudios relacionados a tecnologías de la información, puede ser a nivel medio superior Inglés avanzado conversacional y escrito (proveerá soporte telefónico y por chat, así como documentación de tickets) Horario Rotativo 24/7 (Nocturno/Diurno/Vespertino) Modelo asistencia.
Presencial Conocimientos en hardware y software Conocimiento en herramientas de gestión de tickets (Incidentes y requerimientos) Facilidad para aprender y para seguir procesos Buena actitud de servicio y deseos de crecer dentro de la organización
Detalles de la oferta
- Stefanini México, S.A. de C.V.
- Sin especificar
- 03/01/2025
- 03/04/2025
Empresa mexicana con presencia en mas de 30 paises , prestando servicios de soporte it contamos con personal capacitado para help desk de seguridad help desk soporte help desk respaldos ing... soportar las consolas de gdata y hosting... capacidad para trabajar en múltiples proyectos simultáneamente con......
Híbrido we offer our perks & benefits are designed to help you grow... this is an exciting opportunity to be at the forefront of the transformation to cloud-based services... good vibes & diversity environment our focus is on taking care of the people around us, always treating them with humanity......
We offer our perks & benefits are designed to help you grow... this is an exciting opportunity to be at the forefront of the transformation to cloud-based services... eager to try and challenge yourself... good vibes & diversity environment our focus is on taking care of the people around us, always......
Fluent language skills in english work location: mexico city or near we offer our perks & benefits are designed to help you grow... we invite you to know more about our organizational culture, what we do and who we are through our website and our profiles on social networks......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
• help in maintaining a clean and organized office environment... • collaborate with colleagues to ensure efficient workflow... • strong written and verbal communication skills... • assist in managing office supplies and ensuring their availability... • excellent organizational abilities and attention......
Administrative department business analyst, payroll manager, marketing specialist, administration supervisor, human resources officer, financial analyst, senior marketing analyst, logistics coordinator / expert, procurement officer, secretary / office assistants / office clerks / front desk clerks, account......
Our mission: to be the top google ads agency for lawyers worldwide, we need sharp, detail-oriented minds like yours to help us continue delivering exceptional results... your day to day:daily collaboration: engage in daily strategy meetings via zoom with a fellow google ads manager from argentina and......
This is a rare opportunity to help shape an exciting business from the outset, working in a passionate, welcoming team with the chance to succeed in a growing market... educate customers on the product for optimal understanding... otros datos del puestoannual salaryranges from 12,000 to 15,000 usd benefits......
Key responsibilities: ability to take technical/functional leadership in one specific product or area of business processes... required/minimum skills/qualifications: minimum 2+ years relevant experience as technical/functional consultant or engineer engineering or master’s degree in computer science/information......
