GLOBAL STRATEGIC OPERATIONS MANAGER, REPORTING

About the Role** Uber is revolutionizing the future of grocery & retail by creating the world’s leading marketplace for on-demand delivery across local commerce.
As part of the Global Operations team for Grocery & Retail (GR), you will play a crucial role in ensuring a top-tier experience for merchants on the Uber platform.
You will support merchants in growing their businesses through Uber, providing world-class delivery experiences to customers.
In this role, you’ll work collaboratively with local operations and commercial teams globally, as well as with GR leadership and product development teams.
Your primary responsibility will be to design and deliver outstanding analytical insights and reports, utilizing automated solutions that streamline processes, design and implement improvements to current processes, improve Uber’s offerings, and support merchant success.
You’ll be working closely with a wide range of teams and stakeholders, from Product, Ops, Finance, Account Management, Legal, Tax and others to ensure our merchants have the tools they need to thrive within the Uber ecosystem.
This position requires a blend of strong analytical capabilities, technical expertise, collaboration skills, and a commitment to operational excellence.
Given the fast-paced environment, we are seeking a highly adaptable candidate who thrives in a dynamic, ever-evolving culture.
**What you'll do** 1.
**Scale Reporting Excellence:** Design, develop, and implement tools and processes to provide grocery & retail merchants with best-in-class business reports and insights.
2.
**Support Seamless Merchant Experience:** Build and leverage automation solutions to enhance the delivery of reporting and insights, ensuring merchants enjoy a seamless, user-friendly experience.
3.
**Drive Continuous Improvement:** Drive the ongoing enhancement of Uber’s reporting and insights solutions to elevate the merchant experience.
Identify areas for optimization and implement improvements that enhance the value merchants receive from Uber’s platform.
4.
**Provide Data-Driven Recommendations:** Conduct in-depth analyses to uncover key insights, which you will synthesize into actionable recommendations for leadership and cross-functional teams.
5.
**Stakeholder management:** Orchestrate and bring together the work of a wide range of cross-functional stakeholders including Operations, Product, Finance, Account Management, Support, Policy, Communications and Legal while driving accountability to ensure deadlines are met 6.
**Alignment & Product collab**.
Ensure product launches and new merchant requirements are reflected & aligned to data and supported by reporting 7.
**Create Technical Documentation:** Produce comprehensive documentation outlining report structures and technical processes to support internal and external stakeholders.
**Basic Qualifications** - Bachelor's degree in business analytics, economics, engineering, or a related field - 3+ years of experience in business operations or business analytics - Proficiency in SQL for data extraction and analysis - Experience using Python or R for data extraction, statistical analysis, and process automation - Familiarity with data science libraries (pandas, NumPy, matplotlib, SciPy) - Strong critical thinking, judgment, and decision-making skills - Ability to solve complex business problems across multiple teams and product areas - Attention to detail with the ability to execute efficiently **Preferred Qualifications** - Master’s degree in business, economics, engineering, or a related field - Six Sigma certification or experience with methodologies - Experience developing and managing business reporting and insights solutions - Industry experience in grocery and/or retail - Familiarity with Python libraries (e.
., Scikit-learn, pipenv) - Nice to have experience with SFTP and related Python libraries (e.
., gnupg, boto3) For Canada-based roles.
The base salary range for this role is CAD$ per year - CAD$ per year.
For Chicago, IL-based roles.
The base salary range for this role is USD$ per year - USD$ per year.
For Los Angeles, CA-based roles.
The base salary range for this role is USD$ per year - USD$ per year.
For New York, NY-based roles.
The base salary range for this role is USD$ per year - USD$ per year.
For San Francisco, CA-based roles.
The base salary range for this role is USD$ per year - USD$ per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp.
You will also be eligible for various benefits.
More details can be found at the following link [https://www.
ber.
om/careers/benefits](https://www.
ber.
om/careers/benefits).
Uber is proud to be an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
If you have a disability or special need that requires accommodation, please let us know by completing [this form](https://forms.
le/aDWTk9k6xtMU25Y5A).
Offices continue to be central to collaboration and Uber’s cultural identity.
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.
Please speak with your recruiter to better understand in-office expectations for this role.