GERENTE DE SOPORTE OPERATIVO Y CONTABLE - C12 - CIUDAD DE MEXICO

The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities.
Lead the Operations Support department through delegation of tasks and responsibilities for multiple teams Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as determining staffing needs Monitor team’s end results, ensuring quality and efficiency and contributes to resource planning, budget management and formulation of procedures Contribute to development of new techniques, models, and plans within area of expertise Facilitate alignment of the Operations Support infrastructure through focused technologies and processes Ensure compliance with government regulations as they pertain to retail accounts serviced through the evaluation and implementation of appropriate control and testing measures Provide evaluative judgement based on analysis of information and in-depth knowledge of policies and procedures in complicated and unique situations Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Ability to manage teams.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications.
5-8 years of experience managing a team Experience in analyzing business requirements, developing test plans, and discrepancy resolution Required Licensing/Registration.
Series 7, Series 9, Series 10, and Series 63 Ability to work unsupervised and adjust priorities quickly as circumstances dictate Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements Self-motivated and detail oriented Proven organization and time management skills Demonstrated problem-solving and decision-making skills Consistently demonstrates clear and concise written and verbal communication skills Education.
Bachelor’s degree/University degree or equivalent experience This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
1.
segurar la elaboración, supervisión y entrega oportuna a la Comisión Nacional Bancaria y de Valores (CNBV), de los Reportes Regulatorios de la serie R26 del Canal de Corresponsales.
Así como la implementación de las adecuaciones o modificaciones a los Reportes que solicite el Regulador.
Garantizar la entrega de los insumos para la elaboración de los Reportes Regulatorios de la Serie R24.
Cumplimiento de las métricas establecidas en la Política Global de Reportes regulatorios 2.
dministración de las cuentas de alto riesgo relacionadas con las provisiones de ingreso y las asociadas con el traspaso de gasto e ingreso entre vehículos legales, en cumplimiento a la Política de Cuentas de Alto Riesgo.
3.
dministrar el proceso de fondeo a Corresponsales Third Party Credit Risk (TPCR) con la finalidad de ajustar montos de fondeo y asegurar que los Corresponsales dispongan de fondos suficientes y oportunos para otorgar el servicio, así como la adecuada eliminación de los abonos dentro de los plazos convenidos 4.
arantizar el pago oportuno de Facturas y recuperación de Comisiones a Corresponsales a través de la administración del proceso de Conciliación mensual 5.
dministración del Padrón de Corresponsales y la conciliación de las altas, bajas, cambios y bloqueos de establecimientos, asegurando congruencia con el Padrón de Reportes Regulatorios y en la información del Portal banamex.
om 6.
oordinar las actividades operativas y contables para el traslado de ingresos y egresos al vehículo legal Tarjetas Banamex SOFOM, asegurando el cumplimiento del Contrato de Prestación de Servicios y sus posibles actualizaciones 7.
dministrar los Service Level Management Document (SLMD’s) del área cola finalidad de mantenerlos actualizados y vigentes, coordinando a las diversas áreas internas y externas participantes 8.
segurar el cumplimiento de los niveles de servicio del Anexo de Postventa con el proveedor eGlobal, para los procesos de Dictaminación, Filtros operativos y elaboración de Reportes Regulatorios 9.
ontrolar el proceso de conciliación diaria del Canal de Corresponsales ejecutado por el área de Core Operations, a fin de identificar oportunamente comportamientos atípicos en las diferencias contables del Canal de Corresponsales para instrumentar medidas de control y corrección y evitar quebrantos y aclaraciones 10.
antener un adecuado ambiente de Control y Cumplimiento relacionados con los procesos del área de Operaciones Corresponsales con la finalidad de asegurar el cumplimiento de las Políticas Internas y de las Disposiciones Regulatorias, Operativas y Tecnológicas ------------------------------------------------------ Job Family Group.
Operations - Core ------------------------------------------------------ Job Family.
Operations Support ------------------------------------------------------ Time Type.
Full time ------------------------------------------------------ Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc.
and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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