FULFILLMENT CENTER MANAGER

Position Summary.
The Fulfillment Center Manager oversees all operations within the fulfillment center to ensure high levels of productivity, efficiency, and quality.
This role requires a leader who can manage a dynamic work environment, maintain operational excellence, and align with company objectives while fostering a culture of safety, service, and continuous improvement.
Key Responsibilities.
Ensure smooth daily operations within the fulfillment center, meeting SLAs and exceeding performance expectations.
Oversee the implementation, tracking, and reporting of all key performance indicators (KPIs) related to fulfillment accuracy, efficiency, and customer satisfaction.
Manage the site's P&L statement to ensure operational profitability across all accounts.
Regularly review financial data, identify cost-saving opportunities, and implement initiatives to improve financial performance.
Guarantee inventory accuracy through managing Inventory Record Accuracy (IRA) and Inventory Location Accuracy (ILA), implementing and monitoring cycle counts, audits, and system reconciliations.
Lead recruitment, onboarding, and training of fulfillment center employees to build a skilled and motivated workforce.
Deliver a fanatical customer service experience to all clients by promoting proactive communication and quickly addressing issues or requests.
Serve as the primary point of contact for client communication, resolving any issues related to service quality or SLA compliance.
Enforce safety, health, and environmental standards in alignment with company policies and regulatory requirements.
Lead the integration of new fulfillment accounts, coordinating cross-departmentally to ensure a smooth setup and timely launch of services.
Collaborate with the IT department to address Warehouse Management System (WMS) issues and implement system enhancements.
Drive initiatives for process improvement, waste reduction, and increased productivity.
Qualifications Bachelor's degree in Engineering, Logistics, Operations Management, or a related field.
Minimum of 5 years in leading 3PL warehouse, fulfillment management, distribution centers, or manufacturing with a proven record in operations, team leadership, and budget oversight Deep understanding of P&L statements with the ability to analyze, interpret, and drive key metrics that impact profitability.
Strong analytical and financial acumen to manage budgets and operational costs.
Skilled in identifying cost-saving opportunities, managing budgets, and optimizing resource allocation to enhance cost-effectiveness without compromising quality.
Proficiency in using financial data to make informed, strategic decisions that align with both operational goals and financial targets.
Excellent leadership, communication, and interpersonal skills.
Proficiency in Warehouse Management Systems (WMS) and data analytics tools.
Ability to work with complex data to uncover trends, assess financial impacts, and implement solutions that support fiscal responsibility and efficiency.
Works closely with finance and other departments to ensure alignment on financial objectives, cost management, and profitability goals.
Strong focus on coaching, mentoring, and developing team members, fostering growth and promoting a culture of continuous improvement.
Skilled in identifying individual strengths and opportunities, providing constructive feedback, and creating development plans that align with both personal and organizational goals.
Lean/Six Sigma certification preferred.
Valid visa to travel to the US.
Proficient in data analysis and using metrics to make decisions.
Fluent conversational level of English.