FRENCH SPEAKING TEAM LEADER
Descripción de la oferta de empleo
Our ideal candidate will have exposure to the Sage campaign already.
We’re a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
We’re looking for a go-getter, the light in the room when everyone needs motivation, a problem solver and solution finder.
If you’re willing to put in extra effort to help others, then this role is written for you! You’ll need to be highly organised and an ace when it comes to time management.
You should have a proven track record of success, hard work and diligence in your current role.
We want someone motivated to deliver results and more importantly be a team player.
If you’re ready to lead by example, set high standards, achieve goals and targets and drive your team towards success then step up and shine.
Apply today! What you will do in this role.
As a Seconded Team Leader on our team, you will.
Ensure that team members perform in line with required sales performance metrics (Customer Service performance metric) Manage workload in a timely and effective manner Analyse customer feedback data Pursue quality and assurance initiatives Produce business insights Present recommendations for improvement Your qualifications Your qualifications and experience Concentrix is a great match if you have.
Accountancy at Grade 12 level Excellent command of English language - verbal and written Business writing skills Advanced computer literacy, typing skills and ability to navigate multiple screens A minimum of 6 months’ experience in contact centre Strong IT, PC navigational, problem-solving, administration and organisational skills The ability to work shifts (pm – am /pm – am)Monday to Friday in a structured environment A proven track record of meeting targets and service levels Clear credit and criminal records It will be a plus if you have.
Experience in a web chat or non-voice environment Digital, web chat, email exposure If you feel you don’t check every box, we still encourage you to apply.
Well do our best to match you with the right job, whether it’s this or another role.
Concentrix is an equal opportunity employer Were proudly united as one team, one company, globally.
Were committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Detalles de la oferta
- Webhelp
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 01/07/2024
- 29/09/2024
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