EXECUTIVE ADMINISTRATIVE ASSISTANT

About Four Seasons.
Four Seasons is powered by our people.
We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location.
An urban oasis in the heart of the city.
Set around a verdant inner courtyard, our hacienda-style Hotel puts the hectic urban hustle of Mexico’s vibrant capital city seemingly on pause, but only for as long as you’d like.
Step outside our doors, and you’ll find yourself on the grand boulevard of Paseo de la Reforma, just a short stroll away from Bosque de Chapultepec and the trendy neighbourhoods of Condesa and Polanco.
Want to know what makes Mexico City tick? Join us at Fifty Mils, one of the 50 Best Bars of the world, and taste the cocktails that are captivating Mexico City.
Four Seasons Hotel Mexico City is looking for an Executive Administrative Assistant who shares our passion for excellence and is enthusiastic about creating the ultimate service experience.
Our Executive Administrative Assistant will be a member of a dynamic team who provides unparalleled experiences to our guests and will also assist with the needs of the Business Center as requested.
This position reports to the General Manager.
About Us Four Seasons prides itself on the commitment to the Golden Rule philosophy, and strives to provide the best possible experiencee for both our guests and employees.
Key Elements of the Job.
Respond to guests and vendors on behalf of the General Manager.
Manage Elite status guests with guestroom bookings and concierge services, and be the Ambassador with these guests by developing relationships with them.
Serve as hotel ambassador for VIP guests.
Manage reservations for bookings made through the Executive office.
Draft cards for VIP guest arrivals.
Respond to guest concerns and recognition on behalf of the hotel.
Compile monthly guest comment analysis(Medallia) and ensure proper distribution of results.
Assist in compiling KPI’s of RVP hotels on a monthly basis Handle travel arrangements and reservations for VIP guests.
Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
Assist with Glitch follow up to guests on behalf of Executive Office.
Assist in walk throughs and document follow up’s Develop and assist with presentations created by the Executive office Handle agenda for General Manager and ensure follow-up is being done Handle expense reports for General Manager Manage agenda for General Manager and coordinate calendar needs Assist in the Business Center when needed for breaks or meetings as well as the needs of the Sales Division Flexibility with hours and availability Be available to assist hotel operation during crunches or need periods Preferred Qualifications and Skills.
Extensive knowledge of Microsoft Office, specifically Word and PowerPoint.
Educated in the use of proper English and grammar.
Strong verbal communication skills, both in person and via telephone.
Vast knowledge of local market including restaurants, destinations and venues.
Interpersonal skills with VIP guests.
Ability to maintain strict confidentiality.
Knowledge of front and back of house hotel operations.
Works well under pressure, multitasking, and team player.
Extreme attention to detail in all areas, organizational skills, and thinks strategically.
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.