ENGINEER, SYSTEMS - JAMF & INTUNE - HÍBRIDO

The Job   The role of the Engineer, Systems is to assist senior engineers in designing , building, and implementing solutions to meet Workplace Technologies business needs related to mobile devices, desktop hardware, and desktop applications. In addition, this Engineer will work closely with Workplace Support Technicians to provide Level 3 technical solution support and serves as a senior technical point of escalation for core end user IT systems and application technologies. The Engineer is responsible for assisting with documentation and knowledge transfer to appropriate support teams.   O perations and Administration   Administration of Jamf and Intune for Mac, Mobile, and Android endpoints    Build and prepare packages for automated deployment a nd self service   Troubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistance   Work with Identity Team on creating and managing Conditional Access Policies   Follow security best practices and implement agreed baselines under the guidance of senior staff   Triage any outages /critical issues including providing resolution and RCA.     Escalations , Collaboration, and Documentation   Build and update documentation related to internal process and for support teams   Monitor company mediums ( Z oom, T eams, SharePoint , Confluence, email, etc.) for support requests and escalations and assist based on priority.   Review Service-Now tickets related to Jamf /Intune /Mac/Mobile and update in a timely manner .   Collaborate with key stakeholders to understand team needs and dependencies to better align technical solutions   Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes   Accurately and clearly articulate strategic issues and provide relevant, logical options for solving them    Actively participate in team meetings and collaboration opportunities (including occasional travel).   Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.   Create endpoint reports for stakeholders as requested .   The Essentials    4+ years' experience in a medium/large organization administering Jamf , Intune, or other MDM solutions for Mac and Mobile endpoints    Superior analytical and problem-solving skills   Experience dealing with security incidents   Experience resolving outage s (bonus for leading outage calls)   Excellent written and verbal communication   Superb relationship building skills   Work collaboratively w/small teams   Ability to handle multiple assignments concurrently    Ability to prioritize based on criticality   Comfortable with autonomy based on time zone   English proficiency required     The Nice to Haves   Degree in Information Technology or a related field, or an equivalent combination of education and occupational experience   Knowledge of and passion for technology   Comfortable in working in highly iterative and fluid environment