EARLY CAREER CUSTOMER EXPERIENCE APPRENTICE

Thales people architect identity management and data protection solutions at the heart of digital security.
Business and governments rely on us to bring trust to the billons of digital interactions they have with people.
Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more.
More than organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
Early Career Customer Experience Apprentice   Polanco, CDMX (Hybrid) Position Summary Thales is looking for an Early Career Customer Experience Apprentice who is primarily responsible to exceed Customer expectations in terms of service, order treatment & follow up, developing close and confident relationship with internal and external customers.
Key Areas of Responsibility Receive purchase orders & control order features according to contract or quote.
Request completion from relevant process owners, create the technical data for the configured item in the local ERP system.
Track approval process with owners such as Order Engineer Leader (OEL) for Printing, Coding, and Personalization approvals.
Contribute and execute to final homologation of card samples by appropriate banking scheme when needed (Amex, Visa, Master Card, etc.).
Work with credit management for letter of credit, credit limit.
Working with the Customer Service Lead, ensure planning department proposes a delivery date fitting with customer requirements through an optimized supply, production, and delivery plan.
To monitor customer semi-finished cards inventory against Service Level Agreement and require preventive/corrective actions on planning if needed.
To contribute to the SLA fulfilment, change request & pull process according to personalization sites organization.
Minimum Qualifications Recent Graduate () from International Business, Administration or similar.
Minimum 1 year working experience in Customer Service or related field.
Fluency and a proficient level of business English.
Able to work in complex administrative structures.
Customer oriented, organized and detail oriented, team player with strong interpersonal communication, excellent oral & written communication.
If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! What We Offer Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following.
Elective Health and Dental plans.
Company paid holidays, vacation days, and paid sick leave.
Company provided Life Insurance.
Why Join Us? Say HI and learn more about working at Thales click here.
#LI-Hybrid #LI-MO1 At Thales we provide CAREERS and not only jobs.
With Thales employing employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields.
Together we believe that embracing flexibility is a smarter way of working.
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