DOORDASH FOR BUSINESS CHAT SUPPORT REPRESENTATIVE

About the Team
The DoorDash for Business DDfB Support Representative supports highvalue Corporate DoorDash Customers within the Support Operations portfolio. This team is responsible for handling chats for some of our highest value DoorDash for Business Customers. The role of the team is to prevent churn of these clients through exceptional service and appropriately tailored solutions for our corporate customers. The team follows processes to resolve all customer issues while also being empowered to resolve issues that may even fall outside of the DDfB workflows.

About the Role
You will manage quality for intraday and holiday operations across Convenience, Grocery, and Alcohol at DoorDash. Youll implement standard procedures, use internal tools, and engage with customers, merchants, and Dashers. Your role involves monitoring operations to identify fulfillment issues early and contributing to new pilot initiatives.

Responsibilities

Monitor intraday customer experience metrics

Use internal tools to solve problems proactively and reactively

Communicate outbound with customers, merchants, and Dashers via phone, text, or chat

Create documentation for processes to support quality improvement initiatives

Support new operational processes and pilots

Youre excited about this opportunity because you will
You enjoy problemsolving, and the opportunity to think outside of the box
Create a delightful, consultative, customer experience that handles the customers concerns and exceeds the customers expectations while understanding their needs and providing them the appropriate DoorDash solution
Deal with ambiguity by conducting pilot programs designed to improve the overall customer experience
Work crossfunctionally with partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides
Participate in new strategies, processes, and programs to help increase customer retention
Be empowered to make decisions that will make the customers situation better

Were excited about you because
You have at least 6 months of customer facing experience in a support or account management capacity preferably in a technologyenabled industry.
Empathetic and customeroriented approach with ability to understand and creatively address restaurant questions and potentially ambiguous situations.
Excellent communication skills to convey the DoorDash vision and operational processes clearly and enthusiastically to customers.
Experience in training nontechnical customers on technical software and tools.
A highly organized, detailoriented and processdriven approach to work.
Demonstrated problemsolving skills.
Great passion for customer service.
Youre eager to collaborate crossfunctionally with new teams.
You have great skills in Google SheetsExcel and enjoy simplifying data handling.
Youre committed to fostering a trusting team culture and providing support to teammates.

Nice to Haves...
College Degree or equivalent experience
You have a previous support or entry level account management background


Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring andor promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring andor promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor.

About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with doortodoor delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Were committed to supporting employees happiness, healthiness, and overall wellbeing by providing comprehensive benefits and perks.

Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company, industry, and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

If you need any accommodations, please inform your recruiting contact upon initial connection.

APPLY NOW
Bolsa de trabajo México ofrecemos puesto de DoorDash for Business Chat Support Representative para el sector de Atencion a clientes de Benito Juárez. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.