DISTRIBUTED CAPACITY ANALYST - C11 - CIUDAD DE MEXICO

The Infrastructure Intermediate Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.
The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
esponsibilities.
esolve moderately complex problems/projects through analysis, technical experience, and precedents; provide analysis for more complex issues, escalating as appropriateParticipate in testing activities, including the creation and execution of basic test scripts and evaluating results for possible enhancementsComplete control activities (risk, self-assessment, COB, audit, etc.) and makes recommendations for enhancementsCollect and organize requirements for hardware acquisition and deployment activitiesGather, compile and synthesize information regarding technology processes or systems; create and prepare reportsAssist in systems implementation/enhancements and post implementation activitiesReach solutions through technical experience and precedentsExchange ideas and information in a concise and clear mannerHas the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
ppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
ualifications.
-5 years of experience in a Technology Infrastructure role (education/professional) with demonstrated knowledge of operational process change and improvementEffective written and verbal communication skillsEffective analytic/diagnostic skillsAbility to communicate technical concepts to non-technical audienceAbility to work with virtual and in-person teams, and work under pressure or to a deadlineEducation.
achelor’s/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
his role requires technical support team to provide historical distributed infrastructure system utilization (memory, CPU, filesystem) to identify potential bottlenecks, unusual peaks, high utilization during business hours for online & batch processing, compare with previous (or previous) month (s) to identify root cause in conjunction with technical support teams, technology infrastructure (TI) & Production Management representatives, Application Manager and System Administrators.
Then issue recommendations to take for corrective and/or preventive actions.* Attend, support and produce technical recommendations business demands need for maintaining sufficient hardware capacity for Distributed system platform* Provide capacity planning recommendations on metrics such as CPU, MEM, DISK, and other indicators for ad-hoc projects or requests such as participation at the start of infrastructure projects and business forecasting* Online monitoring for Capacity and performance purposes on Infrastructure after migrated Distributed infrastructure.
When necessary, investigate remedial action and escalation procedures* Knowledge in Microsoft productivity tools including the MS Office Suite (Outlook, Word, Excel, PowerPoint), TrueSight Capacity Optimization (BMC software), SQL, Python & Tableau will be appreciated------------------------------------------------------Job Family Group.
Technology------------------------------------------------------Job Family.
nfrastructure------------------------------------------------------Time Type.
ull time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.
ualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
itigroup Inc.
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