DIRECTOR, OPERATIONAL EXCELLENCE - PERSONAL SYSTEMS OPERATIONS

Director, Operational Excellence - Personal Systems Operations Description - Job Summary · This role is responsible for overseeing subordinate managers and high-level individual contributors, focusing on developing quality assessment and improvement solutions, and strategic and tactical planning based on business objectives.
The role manages resources, budgets, and deliverables to meet organizational metrics and goals, tracks key performance indicators for upstream quality assurance, engages with various stakeholders to communicate program status, and proactively addresses project-related risks and issues.
Responsibilities · Provides direct and ongoing strategic leadership for a department or functional organization of multiple subordinate managers and high-level individual contributors designing and developing quality assessment, management and improvement solutions utilizing multiple disciplines for products, systems, and services.
· Creates strategic and tactical operations and resource plans, goals, and priorities for assigned organization based on business and technology roadmap and functional objectives.
· Manages headcount, deliverables, schedules, and costs for the organization, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with organizational metrics and business plans.
· Sets, tracks, and drives key performance indicators for the entire upstream quality assurance group to achieve excellence.
· Engages with program managers, marketing, supply chain, technical leaders and executives to communicate program status, escalate issues, and guide and influence strategic decision- making.
· Analyzes internal and external business challenges, providing data-driven recommendations to enhance product and process quality effectively.
· Manages senior relationships and escalated issues with outsourced partners and suppliers, including setting expectations regarding deliverables, product quality, schedules, and costs; ensures that organization is effectively leveraging outsourced resources.
· Identifies opportunities for and drives organizational initiatives and programs to support business process improvements and cost reductions.
· Performs talent management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development; drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.
Education & Experience Recommended · Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
· Typically has 12+ years of job-related and/or management experience, preferably in total quality management (TQM), people management, lean six sigma, or a related field.
Preferred Certifications · Certified Quality Manager (CQM) · Lean Six Sigma Certification · Quality Certification Knowledge & Skills · Agile Methodology · Auditing · Automation · Computer Science · Continuous Improvement Process · Corrective And Preventive Action (CAPA) · Data Analysis · Good Manufacturing Practices · ISO Series · New Product Development · Pharmaceuticals · Process Improvement · Product Quality (QA/QC) · Project Management · Quality Management · Quality Management Systems · Risk Management · Root Cause Analysis · Test Automation · Test Planning Cross-Org Skills · Customer Centricity · Prioritization · Resilience · Team Management · Strategic Thinking Impact & Scope · Impacts multiple functions and may act as a lead to peers on cross-functional project teams working to establish and execute business goals.
Complexity · Contributes to the development of company objectives and achieves goals through subordinate high-level individual contributors and managers.
Disclaimer · This job description describes the general nature and level of work performed in this role.
It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.
These may be subject to change and additional functions may be assigned as needed by management.
Job - Quality Schedule - Full time Shift - No shift premium (Mexico) Travel - Relocation - Yes Equal Opportunity Employer (EEO) - HP, Inc.
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