DESKTOP SUPPORT TECHNICIAN

Resumen (Please submit resume in English)   Based in Mexico City, Mexico, we are LoJack a leader in the stolen vehicle recovery market.
We are seeking a bilingual Desktop Support Technician with at least 3 years of experience to maintain our computer-related infrastructure and assist individuals experiencing IT difficulties.
This is an exciting opportunity for those who want to work for a stable, well-established company, building transformative technologies within the revolutionary domain of IoT.
Responsabilidades   Advise staff on appropriate procedures for directing their IT-related queries and recommendations.
Receive and document requests for support.
Decide on the most suitable ways of providing aid.
Deliver IT and related assistance upon request, or as you deem suitable.
Configure new desktops, routers, modems, and similar devices.
Perform routine inspections and upkeep of existing installations.
Update computer operating systems and other important software, as needed.
Substantiate requests for hardware and software purchases and upgrades, if appropriate.
Provide suggestions on appropriate training for staff.
Provide expert desktop management including imaging, software installation, updates, maintenance, and performance monitoring High-level IT support, related to complex desktop and end-user troubleshooting.
Install, configure, and update approved hardware, software, desk phones, softphones, corporate mobile devices, and computer-related peripherals.
Document new procedures and information and update current documentation Assist in updating the IT desktop inventory list for all new/replacement and returned equipment.
Other duties as may be assigned.
Calificaciones   3+ Years extensive experience implementing, administering/supporting the following technologies.
Advanced Knowledge of Microsoft Office 365 Linux OS MacOS Knowledge and Experience with Networking technologies and concepts LAN/WAN, VPN, Firewalls, DHCP/DNS Desktop Imaging Software (Ghost, Dell Image Assist, CloneZilla, etc...) iOS and Android Mobile Devices Enterprise printers/scanners Label Printers Executive-level support Remote desktop management tools such as Kaseya or equivalent Audiovisual and teleconferencing unified communication tools and related equipment Experience with Help Desk Ticketing systems such as JIRA Experience with Label Printing, Bartender, EZ Label, Label Vision Extensive Experience with Powershell, CLI Involvement with company-wide deployments and/or migration efforts Experience with Ticketing Systems and Tech Support Skills.
Fully Bilingual English/Spanish.
Strong Pluses Certifications in CompTIA A+, Network +, Mac OSX, Windows 10, Linux   We offer.
Full-time position.
Base monthly salary.
$ to $ monthly gross salary according to experience.
Law Benefits.
Superior Perks.
Excellent work environment.
Being part of an international corporation with opportunities of professional growth.
Work schedule.
Monday to Friday from 9.
a.
.
- 6.
p.
.
Saturdays 9.
a.
.
– 2.
p.
.
If you are a talented desktop support technician with at least 3 years of experience and have interest in the Internet of Things domain, we want to speak with you.