DESKTOP SUPPORT TECH

The Desktop Support Specialists provides assistance in the monitoring, maintenance, troubleshooting, escalation and resolution of network, server and other system or hardware routine issues.
Recommends hardware and software, including new acquisitions and upgrades, based on requirements.
Responsible for hardware installs, documentation, user training, and other general helpdesk functions.
Create and update existing documentation of processes and procedures in support of administration tasks.
Initiates onboarding procedures for new users into the system.
Familiarity with IT processes (Office 356, Active Directory (policies, security), Servers, Azure AD or other similar technologies) Experience with Ticketing Systems, ServiceNow preferred Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issue.
Handles complex issues and problems, and refers only the most complex issues to higher-level staff.
Uses pre-existing resolutions to solve client issues.
Good written and oral communication skills.
Troubleshooting skills.
Ability to identify and seek needed information/research skills.
Technical expertise.
Decision-making skills.
2 years applicable experience High school diploma preferred About Epicor At Epicor, we’re truly a team.
Join talented professionals in creating a world of better business through data, AI, and cognitive ERP.
We help businesses stay future-ready by connecting people, processes, and technology.
From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters.
Together, Epicor employees are creating a more resilient global supply chain.
We’re Proactive, Proud, Partners.
Whatever your career journey, we’ll help you find the right path.
Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive.
At Epicor, your success is our success.
And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits Health and Wellness.
Comprehensive health and wellness benefits designed to support your overall well-being.
Internal Mobility.
Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
Career Development.
Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
Education Support.
Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
Inclusive Workplace.
Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
Work-Life Balance.
Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
Global Mobility.
Comprehensive support for international relocations and permanent residency processes.
Equal Opportunities and Accommodations Statement  Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.
If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.
We are an equal-opportunity employer.
Recruiter.
Antonio Ibarra Bustillos Everyone has a role to play, and our collective efforts matter.
Together, we empower our customers and our own growth and change.
At Epicor, you’ll collaborate side by side with our hardworking makers, movers, and sellers, helping them get the insight advantage with our data-driven solutions.
You’ll bring your unique voice to an inclusive, global workplace that fosters innovation, celebrates partnership, and champions positive change.