DESKTOP SUPPORT SPECIALIST - GERMAN
Descripción de la oferta de empleo
If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Specialist to join our team in Guadalajara, Jalisco, Mexico.
NTT DATA, Inc.
currently seeks a Help Desk Specialist - Full Time - to join our team in Mexico Location.
Fully remote.
Requirements.
• Availability to work 45 hours per week • Interest in working at any shift (rotational shifts, morning, afternoon and night) • Advanced English (B2 as minimum) • Advanced German (C2 as minimum, preferred native) • Looking to work in IT Environment • 6 months of experience in Customer Service We Offer.
• Competitive salary • Grocery Tickets - 12% of base salary • Saving Founds - 13% of base salary • 30 days of christmas bonus • 10 days of vacations • 50% Vacation bonus • 5 personal days per year • Medical insurance (You and your family) • Life insurance • Dental Insurance (You and your family) • Discounts with selected Optics • Opportunity to grow in the company Activities • General L1 support for hardware and MS Office packages • Advance technical support for in-house applications and developments • Answer technical support calls providing and escalating to other support groups • Provide support based on email generated requests or reports • Document troubleshooting steps and detailed description of the customer incidents and requests • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 23/10/2024
- 21/01/2025
Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......
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