DESKTOP SUPPORT

We´re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide.
A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment.
At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities.
#WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as an IT Technical Support Onsite Onsite position in Juarez Objectives of this role Adhere to following processes as per the defined SLAs or KPIs.
-Event detection, Categorization, responding and closure.
-Service Request Handling.
-IT Incident categorization, initial triage, escalation, and resolution (within scope) as per the SOPs/runbook.
-Access Request handling.
-Delivery Assurance.
Adhere to defined support and quality processes as per the floor management guidelines, Run books & SOPs.
-Delivery Excellence.
Focus on enabling quality deliverables and enhancing customer satisfaction.
-Contribution to knowledge management process by updating/creating the knowledge articles.
-Contribute to and participate proactively in knowledge sharing sessions.
-Act as a buddy for new hires.
Mandatory Skills.
1+ year like bilingual Service desk or Tech Support Knowledge using a ticketing system Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays) Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
English Why Cognizant? Improve your career in one of the largest and fastest growing IT services providers worldwide.
Receive ongoing support and funding with training and development plans.
Have a highly competitive benefits and salary package.
Get the opportunity to work for leading global companies.
We are committed to respecting human rights and build a better future by helping your minds and the environment.
We invest in people and their wellbeing.
We create conditions for everyone to thrive.
We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture makes us stronger! Join us now! #BeCognizant #IntuitionEngineered The Cognizant community.
We are a high caliber team who appreciate and support one another.
Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.
Cognizant is a global community with more than associates around the world.
We don’t just dream of a better way – we make it happen.
We take care of our people, clients, company, communities and climate by doing what’s right.
We foster an innovative environment where you can build the career path that’s right for you.
About us.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era.
Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses.
Headquartered in the U.
., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers ) is consistently listed among the most admired companies in the world.
Learn how Cognizant helps clients lead with digital at www.
ognizant.
om Our commitment to diversity and inclusion.
Cognizant is an equal opportunity employer that embraces diversity, champions equity and values inclusion.
We are dedicated to nurturing a community where everyone feels heard, accepted and welcome.
Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.
Disclaimer:  Compensation information is accurate as of the date of this posting.
Cognizant reserves the right to modify this information at any time, subject to applicable law.
Applicants may be required to attend interviews in person or by video conference.
In addition, candidates may be required to present their current state or government issued ID during each interview.