CUSTOMER SUPPORT SPECIALIST
Descripción de la oferta de empleo
To excel in this role, you should be excellent in verbal and written communication.
You are expected to have a thorough knowledge of the products and services offered by the company.
You will be in direct contact with the customers.
You also will be accountable to troubleshoot any problem and issues occurring to the customers regarding the products in a timely fashion.
f you consider yourself suitable for this role, please do apply.
ResponsibilitiesMaintain a good relationship between customers and the company.
rovide detailed information about the products and services offered to the customers.
ommunicate effectively with the customer support team.
pen and maintain customer account with all the desired account information.
isten to customer complaints and provide adequate solutions for their problem via phone or email.
ropose potential products or services to top management to gather customer information and analyze customer needs.
chieve sales targets productively.
rain the junior staff on improving customer satisfaction.
andle and manage surveys in regards to resolving customer service problems.
eep the record of customers and follow-up with them on a timely basis for better customer experience.
RequirementsBachelor's degree in Business Administration or relevant field.
High school diploma candidates with the required experience can also be considered.
years of experience as a Customer Service Specialists or Customer Service Representative.
utstanding experience in working with customers via telephone, email, and chats.
roficiency in using remote support tools, help desk software and CRM software like Zoho, Hubspot, and Salesforce.
xcellent verbal and written communication skills.
roficient in MS Office.
uick decision-making skills.
xcellent time management and organizational skills.
bility to multitask.
utstanding negotiation and conflict-resolving skills.
bility to work under pressure and prioritize tasks.
bility to work in a team with a positive attitude.
xcellent customer service skills.
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- 09/11/2024
- 07/02/2025
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