CUSTOMER SUPPORT ASSOCIATE II - VAS

Position.
ustomer Support Associate II - VASJob Description.
t Arrow, we're currently looking for a Customer Support Associate for our Nogales, Sonora, or Guadalajara Offices.
In this position, you'll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders.
hat You'll Be DoingProvide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
esponsible for Post-booking to Invoice process, including but not limited to maintenance of Value-Added orders & and follow-up to complete the post-booking process.
acklog Management.
ork with the buyer and different portals to expedite factory purchase orders to meet customer open order demands.
ull reports from our Business Intelligence - BI system.
WAPS.
nternal Requisitions - IR - ISO.
llocations / Constraints Materials.
ork with BOMs.
anage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
ork with COP inventory, (Customer Owned Parts)Support the sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
ork closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
ork with FA (First Articles) engineers to set up orders in the system.
hat You'll NeedTypically requires a 4-year degree and 3-4 years of experience or High school graduate with equivalent related experience.
ndustry experience is preferred in a similar field.
ust be familiarized with BOMs.
ust be familiarized with ERP systems - Oracle is a plus.
ust be familiarized with Business Intelligent - BI systems.
ust be familiarized with the Quoting process.
ust be familiarized with Expedites.
ntermediate to advanced knowledge of Microsoft Excel is a must.
xperience supporting sales efforts.
ommunication skills teamwork-oriented.
bility to communicate fluently in English.
ork Arrangement.
ybrid.
3 days in office / 2 days work from homeWhat's In It for you?At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
days of Christmas bonus40% vacation premium12 vacation days plus 2 floating daysVision and Dental AssistanceLife Insurance• Healthcare Insurance10% Food/Pantry Vouchers• Restaurant Vouchers13% Savings Fund• Tuition reimbursementWellbeing programE-learningGrowth Opportunities, and more!Annual Hiring Range/Hourly Rate:$ MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location.
X-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type.
ull timeJob Category.
usiness SupportEEO Statement.
lease be sure to include all work history on your resume including.
temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
rrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)