Ver oferta completa

CUSTOMER SUPPORT ASSOCIATE (E-COMMERCE)

San Pedro Tlaquepaque - Jalisco

Descripción de la oferta de empleo

Position.
Customer Support Associate (e-commerce) Job Description.
Arrow Electronics, Inc.
is one of the world's largest electronics distributors, and one of Fortune Magazine's 'Most Admired Companies'.
This position will be part of our Digital Team which supports the business from our websites- Arrow.
om, Verical.
om and MyArrow, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our customers.
What You’ll Be Doing.
Serve as first point of contact for inbound customer inquiries via phone, email and chat.
Prioritize a positive customer experience by providing expert level customer service, interfacing directly with customers for resolution; with a high level of professionalism, a solid adherence to SLA’s and expected time of response.
Greet customers in a courteous and professional manner, listen carefully to customers' needs and concerns, clarify and confirm customer requirements in a clear and concise manner to ensure issue resolution and customer satisfaction.
Always maintain a courteous and calm manner to de-escalate stressful or difficult situations; rely on manager or team support when necessary.
Maintain basic knowledge of customer products and/or services.
Use internal Arrow resources and tools to effectively handle customer inquiries, troubleshoot, and find the best solution.
Use Salesforce to document customer information to create, update or adjust customer contact, account and/or case records.
Consistently and accurately maintain Salesforce with customer contact/request reason and resolution for accuracy and metric tracking.
Owns all cases generated by incoming requests from customers via phone, email or chat, until completion in an End-to-end process.
Provides prompt follow up of cases to end user customers.
What We're Looking For.
Bachelor’s degree or High School diploma 1 year of experience in customer service / e-commerce support.
Microsoft Office skills – basic or intermediate Fluent in English.
Attentive to detail.
Strong written and verbal communication skills.
Work Arrangement.
Hybrid.
3 days in office/2 days work from home What's In It For You.
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
30 days of Christmas bonus 40% vacation premium 12 vacation days plus 2 floating days Vision and Dental Assistance Life Insurance Healthcare Insurance 10% Food/Pantry Vouchers Restaurant Vouchers 13% Savings Fund Access to Arrow’s Employee Discount Program Growth Opportunities, and more! Apply now! Annual Hiring Range/Hourly Rate.
$ MXN Monthly Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location.
MX-JAL-Tlaquepaque, Mexico (HPE Guad office) Time Type.
Full time Job Category.
Business Support EEO Statement.
Please be sure to include all work history on your resume including.
temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)
Ver oferta completa

Detalles de la oferta

Empresa
  • Arrow Components Mexico S.A. de C.V.
Municipio
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 06/11/2024
Fecha de expiración
  • 04/02/2025
Customer Service Agent
New Rich Network

Description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... resolve complaints and customer problems in an efficient, professional and friendly manner... placing new order/volume orders, handling existing orders, returns/replacements......

Microsoft Dynamics Product Support Engineer _ Remote
Cliecon solution inc

Drive the communication with the customer to ensure the customer has confidence on problem resolution define and understand the customer issue by creating adequate reproduction scenarios... act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both......

English-speaking Customer Service Agent
Calls Experts

Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......

Agente telefonico bilingüe customer service/upsales
Hexaware technologies de mexico s. de r.l. de c.v.

Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......

AGENTE TELEFONICO BILINGÜE CUSTOMER SERVICE/UPSALES
HEXAWARE TECHNOLOGIES DE MEXICO S. DE R.L. DE C.V.

Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......

AGENTE TELEFONICO BILINGÜE CUSTOMER SERVICE/UPSALES
HEXAWARE TECHNOLOGIES DE MEXICO S. DE R.L. DE C.V.

Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......

Customer Service Bilingüe
CGS Consultores

Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......

Customer Development Coordinator
ABCW Global

¿te gustaría ser parte de este equipo? nuestra customer development coordinator es la encargada de la atención y retención de clientes para méxico, colombia y usa... requisitos del puesto- egresada en comunicación social, administración, marketing o afín- experiencia en atención al cliente de al menos......

Customer Care Representative Bilingual/ 2 Days Off/ 18K/
AFNI MX

Campaña de customer service para una empresa de telefonia muy importante de estados unidos... requisitos del puesto 18 años en adelante inglés avanzado conversacional preparatoria terminada 1 año de experiencia en call center radicar en zona metropolitana de monterrey otros datos del puesto sueldo de......

Bilingual Customer Service
Hexaware Technologies México

Requisitos: b2/c1 english level call center experience tech support and sales skills horario: lunes a viernes de 7am a 4pm lunes a viernes de 10am a 7pm (se pide disponibilidad completa 7am-7pm para ingresar a cualquiera de los 2 turno sujetos a disponibilidad... site: wor miguel hidalgo y costilla 330......