CUSTOMER SUPPORT ASSOCIATE

Position.
ustomer Support AssociateJob Description.
ob DescriptionArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.
Arrow Electronics guides innovation forward for over leading technology manufacturers and service providers.
With sales of $33 billion, Arrow develops technology solutions that improve business and daily life.
The company maintains 228 locations worldwide with over 90 locations served.
Fortune 133 company with employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
Arrow provides specialized services and expertise across the entire product lifecycle.
Arrow does this by connecting customers to the right technology at the right place, time, and price.
Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.
e're looking to hire a Customer Support Associate to join our team in Guadalajara, MX.
hat You'll Be Doing.
rovide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
rder entry & invoicing; follow up to purchase orders, general complaints and reports on customer issues.
upport sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
irectly support customers with general inquires, escalations, etc.
ork closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
hat We're Looking For.
ypically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.
years minimum of customer service experience, preferably B2B.
ntermediate-advanced knowledge of Microsoft Excel.
bility to communicate fluently in English.
Resumes must be provided in English.
ork Arrangement.
ybrid.
3 days in office/2 days work from homeWhat's In It For You.
t Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job.
That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
days of Christmas bonus40% vacation premium12 vacation days plus 2 floating daysVision and Dental AssistanceLife InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundAccess to Arrow's Employee Discount ProgramOn-site Gym and Lockers, Free for Use to All Employees!Growth Opportunities, and more!Apply now!#LI-DR1Annual Hiring Range/Hourly Rate:$ MXN MonthlyAnnual Hiring Range/Hourly Rate:$ MXN MonthlyActual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level.
The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location.
X-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type.
ull timeJob Category.
usiness SupportEEO Statement.
lease be sure to include all work history on your resume including.
temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
rrow is an equal opportunity employer.
All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin.
(EEO policy Mexico)