CUSTOMER SUCCESS MANAGER - (MEXICO - REMOTE)
Descripción de la oferta de empleo
As an award-winning background check platform with an API-first approach, Turn specializes in providing robust support to talent platforms, staffing agencies, and employers across more than 30 different industries throughout the U.
.
and Canada.
bout You.
he ideal Customer Success Manager position at Turn is a passionate, self-motivated, and collaborative individual that will develop a deep understanding of our partners' businesses and objectives, generate innovative ideas, solutions, and opportunities for them.
This person is a great communicator and adept at building and maintaining healthy relationships with customers/partners that are based on transparency and trust.
Finally, he or she also has experience in customer service and account management.
he Customer Success Manager will be reporting directly to our Head of Customer Success.
The ideal candidate will have previous experience working with US-based companies.
hat You'll Do.
ssist with all Account Management duties.
aintain open communication with all our current partners, and decide where we should invest/allocate our resources.
ork to establish cross-functional alignment to address customer questions in a timely fashion.
e the liaison between our teams and external partners, internal leadership, product, legal, sales operations, and other teams.
hat You'll Need.
reat communication and leadership skills.
bility to multitask.
bility to develop healthy customer relationships.
reat at evaluating and analyzing customer needs.
dept at building trust and transparency with customers.
xperience onboarding new clients.
cting as a Customer Advocate and knowing when to escalate customer issues.
xpand scope of partnerships with new products and services.
reates great relationships that promote customer loyalty.
erks \u Compensation.
ompetitive Salary.
ajor medical insurance.
emote work with occasional onsite team meetings.
orking hours aligned with Central Time Zone (CST).
urn is an Equal Opportunity employer.
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.#J--Ljbffr
Detalles de la oferta
- Sin especificar
- 31/12/2024
- 31/03/2025
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