CUSTOMER SUCCESS MANAGER (CSM) LATAM - M/F
Descripción de la oferta de empleo
As CSM, you play a critical role in ensuring that customers achieve their desired outcomes and derive maximum value from the Qantev solutions.
This involves proactively managing the customer relationship to drive satisfaction, retention, and growth.
Responsibilities Onboarding and Training.
Develop a comprehensive onboarding plan - in collaboration with the Engagement, Tech & product teams- with timelines, milestones, and resources.
Guide new customers through the setup and configuration of the SaaS product after the build phase.
Provide initial and ongoing training and resources to help customers get started and maximize product usage.
Organize and conduct webinars, workshops, and other training sessions.
Customer Relationship Management and Retention.
Establish clear goals and success criteria Conduct regular business reviews to evaluate progress and demonstrate ROI.
Track and report on key success metrics aligned with client objectives.
Manage contract renewals and negotiations Build and maintain strong, long-lasting client relationships.
Upsell and Cross-Sell.
Identify opportunities for upselling and cross-selling additional products or services.
Work with the sales team to pursue these opportunities.
Product Expertise and Support.
Serve as a product expert, able to answer detailed questions and provide best practices.
Coordinate with technical support to resolve customer issues promptly.
Educate customers on new features and enhancements.
Customer Advocacy and Feedback.
Act as the voice of the customer within the organization.
Gather and share customer feedback to help improve the product and services.
Contribute to the development of best practices for customer success.
xperience.
Minimum of 5 years of experience as a CSM, account management or similar role within the technology or insurance industry.
ducation.
Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Advanced degrees or certifications in AI or insurance-related disciplines are a plus.
anguages.
Proficiency in Spanish and English.
trong understanding of AI technologies, insurance claims processes, and the ability to articulate technical concepts to non-technical audiences.
xcellent verbal and written communication skills, with the ability to craft compelling presentations and proposals.
roven ability to understand client needs and propose tailored solutions.
xperience working cross-functionally with sales, product, and engineering teams.
illingness to travel within the Asia Pacific region as required.
bility to work in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
ust have legal right to work in Hong Kong.
Detalles de la oferta
- Qantev
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 27/09/2024
- 26/12/2024
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