CUSTOMER SUCCESS MANAGER
Descripción de la oferta de empleo
The team focuses on upselling new projects and services according to the customer’s needs, bringing growth and competitive advantage.
It uses every real-time communication channel to guide the client, as each interaction is an opportunity to share ecommerce expertise.
The team’s knowledge has to be one step ahead of the user’s.
The team’s focus is not just advising the client on the best usage of the platform but identifying the context of the client’s requests and having in-depth knowledge of VTEX capabilities applied to real business cases.
About the Team The Commerce Engineer (CE) is an ecommerce expert and will help our customers identify opportunities and execute their growth plans.
The CE is in charge of helping our customers reach their true sales potential while maximizing the customer’s lifetime value for VTEX.
The CE constantly investigates the platform’s technical scenarios to address customer’s business and technical questions.
CEs are the main point of contact between our customer and VTEX, being the C-level’s voice regarding strategy.
Who you are You have 3+ years managing e-commerce business and/or operations in Direct to Consumer, Retail.
om, Marketplaces and/or B2B; Experience in solving business problems and quickly picking up new tools and skills; You have experience with P&L and business models; You are data-driven; You have technical knowledge of platform and integration models; You have a tech & math mindset, providing simple solutions to complex problems; You have advanced English knowledge.
Hybrid work.
you are based in Mexico City.
About VTEX VTEX (NYSE.
VTEX) is the enterprise digital commerce platform where global brands and retailers run their world of commerce.
VTEX is trusted by more than customers, such as AbInbev, Carrefour, Colgate, Motorola and Whirlpool, with over active online stores across 38 countries*.
Founded in the year , VTEX has a history of being unstoppable.
Completely against the odds, VTEX is leading a high-tech industry and positioned above market giants.
We are building an extraordinary future with more than employees scattered across 18 locations in 12 countries in Latin America, North America, Europe, and Asia.
At VTEX, you will work in a challenge-driven environment and collaborate with amazing peers.
If you are powerful individually, join us, and we will be unstoppable together.
*as of FY ended on December 31st, Benefits Competitive salary and annual bonus; Reimbursement of up to 65% for foreign language classes (English, Portuguese); Indefinite job contract; Paid time off; Medical insurance; Food Allowance; Free Shipping from VTEX Stores
Detalles de la oferta
- VTEX
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 24/09/2024
- 23/12/2024
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