CUSTOMER SUCCESS MANAGER

Customer Success Manager Location.
United States No visa sponsorship is available for this position.
The objective of the Customer Success Manager is to maximize customer retention through solution management and drive SaaS revenue expansion by guiding customers through product adoption.
The Customer Success Manager works at a strategic level across all Oracle Hospitality products, services, and processes.
In this role, you will act as an enabler and trusted advisor to ensure customers are successfully utilizing their Cloud solutions and understand the full value of their investment with Oracle.
For this role, you will need to be definitive in your goals but flexible in your approach.
As part of the role you will continuously build and maintain a network of internal relationships, working closely with Sales, Consulting and other Customer Success Managers to deliver a world-class customer experience.
You will be responsible for establishing a rhythm of business with your customer accounts and creating mutual business plans to enable your customer's on-going business success.
areer Level - IC3 Who we are.
arn your guests' loyalty with flawless operations from lobby to back office.
Oracle Hospitality technology connects event sales, guest rooms, management, and POS –delivering the integrations you need to create exceptional experiences.
ho you are.
uccessful candidates have in depth knowledge of the hospitality industry, the hospitality electronic distribution landscape, property management systems, point of salesystems, hospitality systems integration, and the plight of today’s hotelier.
Preferred candidate knowledge includes OPERA PMS, OPERA Cloud PMS, OXI integrations, integrations, Simphony POS, and general hotel technology (e.
.
PMS, POS, CRS, CRM, RMS, etc.).
Bachelor’s degree and three years related experience is required.
he role and responsibilities.
evelop and maintain operational relationships with OPERA Cloud customers up to and including the executive level, serving as the customers’ single point-of-contactto Oracle Hospitality teams and processes.
erve as OPERA Cloud customers’ advocate for success, defining and promoting the appropriate processes, actions, and deliverables required to realize theirperformance goals.
onitor and proactively manage customer health.
When required, develop, and manage customer health improvement plans in order to bring a customer to healthystatus.
anage customer issues by connecting and directing the appropriate parties toward resolution.
rive high levels of customer happiness with Oracle Hospitality products and processes.
rovide an internal feedback loop for Oracle teams, products, and processes, ensuring their continuous improvement.
ontribute to the on-boarding, training, and mentoring of new Customer Success Managers.
eliver regular business reviews and success plans to senior executives and key business partners.
bility to solve complex problems quickly and efficiently.
nderstand the value of the internal Oracle processes and tools available to assist your search for answers and for pro-active planning.
bility to translate complex technical updates into common language.
kills we need.
xperience in a customer facing role involving cloud based/SaaS technology with collaboration of senior team members (4-10 years experience)Ability to delivery complex projects with multiple internal and external customers.
alidated ability to develop and cultivate lasting customer relationships with limited resources.
ood technical understanding of cloud solutions, operating concepts, and infrastructure (cloud, integration, lifecycle management, etc.).
xperience in delivering continuous improvement in large organizations.
roject management skills including effective risk management skills.
bility to communicate a complex message in a simplistic way (both verbally & written).
eam working and collaboration.
esilient under pressure; navigating to solutions.
onfident and engaging presentation skills, personable, positive, and approachable.
ffective objection handling skills.
iligent and organized.
trong time management skills with a focus on deliveryLife at Oracle.
n Oracle career can span industries, roles, countries and cultures, giving you the opportunity to tackle new roles and challenges, while blending work and life.
Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.
To nurture the talent that makes this happen, we work hard to build a vibrant and inspiring workplace that celebrates diverse, hardworking teams where everyone can contribute.
We look after each other, and value giving back to the community.
We have flexible work arrangements and offer benefits including generous paid parental leave and comprehensive premium medical insurance.
e will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
ttps://www.
racle.
om/corporate/careers/diversity-inclusion/ As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before.
It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes.
We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency.
We put our people first with flexible medical, life insurance and retirement options.
We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process.
If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +, option one.
Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer