CUSTOMER SUCCESS AGENT

Role

The Customer Success Agent CSA role is responsible for executing consistent, efficient, and quality interactions with our customer base. The CSA provides support utilizing a variety of channels with an emphasis on outbound calls. The CSA role manages many workstreams and deliverables that directly contribute to the teams performance and metric objectives. The CSA leverages a strong working knowledge across products, policies, workflows, and platforms to perform with quantifiable goals of consistent quality, production, and efficiency.

Responsibilities

Provides topquality technical support and customer service to our clients, being able to onboard them stepbystep to start using our products, explain their value compared to others, and even generate upsell opportunities.
Actively and concisely records all information related to our clients during the calls, emails, or chats in the corresponding tickets to highlight relevant information that could impact our operations.
Identifies when an issue needs to be escalated through the proper channels after making attempts to resolve using all the tools available and strong critical thinking.
Performs daily outbound calls in high volumes while meeting our quality standards and deliverables. Minimum of 60 calls andor 2 hours of talk time during an 8hour shift. Is relentless in ensuring the customer is contacted using a variety of methods and channels.
Consistently delivers on the key performance indicators KPI set up daily, weekly, and monthly for calls, ticketing and audits.
Qualifications

Consistently delivers on the key performance indicators KPI set up daily, weekly, and monthly for calls, ticketing and audits.
Demonstrated CustomerClient focus with a bias towards WinWin resolutions.
Able to handle complicated customers, gatekeepers and know when to escalate to a higher tier.
Proven business conversational oral and written English proficiency Minimum B2 C1 Level. You will have an interview to evaluate your skill.
Fastlearning of new platforms, technologies, or assignments.
Proven computer and internet literacy.
Google Sheets competency is a plus.
Organizational prioritization skills in a fastpaced, customercentric environment.
Ideal to have experience using multiple apps like Google Workspace, Contact Center Telephony, CRM platforms Freshdesk, Salesforce, Zoho.
A positive attitude and openmindedness for continuous feedback and improvement
Ideal job for people whos honest, ambitious, and with strong working ethics.
Ideal for people interested in learning about software and new technologies.
Position Type and Expected Hours of Work

Full time
40 hoursweek
Working TWTF from 9 am to 5 pm.
Weekends from 8 am to 12 pm Non negotiable.Mondays are free.
Work from home
Requires to be enrolled in Regimen Simplificado de Confianza as freelancer
Tipo de puesto Tiempo completo

Sueldo A partir de 20,000.00 al mes

Beneficios


Aumentos salariales
Días por enfermedad
Horarios flexibles
Opción a contrato indefinido
Trabajo desde casa
Vacaciones adicionales o permisos con goce de sueldo
Pago complementario


Bono anual
Bono de productividad
Tipo de jornada


Incluye fines de semana
Turno de 8 horas
Experiencia Customer Service 1 año Deseable
Idioma Inglés Obligatorio
Lugar de trabajo Empleo remote Solo para Mérida, Yucatán.
Bolsa de trabajo México ofrecemos puesto de Customer Success Agent para el sector de Atencion a clientes en la empresa FOODSPOT de Mérida. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.