CUSTOMER SERVICE/SALES OPERATIONS TEAM LEADER

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Why Join Us | DuPont CareersThe Electronics & Industrial Customer Service (CS) Organization is looking for a Customer Service/ Sales Operations Team Leader to support our operations in the Americas and EMEA regions.
In this capacity, you will oversee a team of leveraged operations professionals, including Customer Service Assistants, Pricing Specialists, and other supporting roles.
The E&I customer service team serves all E&I lines of businesses with a strong focus on customer needs, business acumen, technical proficiency, and order-to-cash processes.
Your primary responsibility will be to enhance operational efficiency, support business growth, and execute the global customer service strategy by helping the CS organization in improving the customer experience while driving productivity and maximizing the team's contributive value.
Furthermore, you will advocate for the professional development of team members, ensuring they possess the necessary skills to excel in their positions.
This position may work with, but is not limited to, Customer Service Representatives, Commercial Teams, and other Functional teams.
ResponsibilitiesLead and manage all activities related to leveraged operations within the region, ensuring support for Customer Service teams and relevant pricing activities.
rive operational efficiency through process standardization and the adoption of best practices.
stablish team objectives in line with Customer Service, Business and Company directions and is accountable for the associated team results.
anage (and accountable for) the day-to-day team operations.
onitor, assign and adjust workload across team on an ongoing basis.
Coach, manage and develop leveraged operations professionals.
Collaborate with BPCs, Team Coaches and Global Learning Leader to identify & track ongoing training needs.
Understand, measure, interpret and monitor leveraged operations metrics as applied to the team, including the identification of performance gaps and process deviations.
nsure appropriate actions are taken to make improvements, particularly where targets are not met.
Continuously seek means to streamline work processes, and improve productivity and contributive value of the team, including assigning improvement projects & providing mentoring for these.
Collaborate with CS teams and Line of Business (LOB) to identify issues and bottlenecks within LOB processes, and to understand LOB initiatives, customer and market changes.
Translate, share and apply these to OTC transactions, decisions, policies and practices supported by the tea.
aintains CC&R compliance.
Accountable for ensuring team activities and documentation are SOX compliance and follow internal controls.
uild working relationships with other functions like commercial, credit, finance, logistics, as required.
equirements.
achelor’s degree is required.
t least 5 years’ experience in a Customer Service/ Sales Operations or related roleAdditional experience in supply chain/logistics Experience in managing or coaching employees and leading projectsGood interpersonal & communication skillsContinuous improvement orientation; good analytical & problem-solving skillsVery good systems knowledge in SAP, Sales Force, Excel, Power PointLanguage – Fluent / Very good in English and Spanish.
his is a hybrid role, expected to be in the office 3 days per week.
oin our Talent Community to stay connected with us!On May , we announced a plan to separate our Electronics and Water businesses in a tax-free manner to its shareholders.
On January , we announced that we are targeting November , for the completion of the intended separation of the Electronics business (the “Intended Electronics Separation”)*.
We also announced that we would retain the Water business.
We are committed to ensuring a smooth and successful separation process for the Future Electronics business.
We look forward to welcoming new talent interested in contributing to the continued success and growth of our evolving organization.(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.
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Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.
uPont is an equal opportunity employer.
Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class.
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uPont offers a comprehensive pay and benefits package.
To learn more visit the Compensation and Benefits page.