CUSTOMER SERVICE REPRESENTATIVE - ADVANCED ENGLISH
Descripción de la oferta de empleo
sobre nuestro cliente global company specialized in the manufacture and silicone products descripción manage customer complaints and issues, ensuring accurate information and prompt responses are provided.
acting as a communication link between sales, logistics, finance, quality, and other support teams.
keep customers proactively updated on the status of their complaints and take necessary steps to provide excellent service.
serve as the primary contact for inquiries about claim management, services, and supply chain, ensuring complete customer satisfaction.
review data from sap, track open complaints, and identify any follow-up actions needed.
build trust with clients through open, proactive communication.
participate in relevant projects within the team.
assist with both internal and external audits related to order management.
perfil buscado (hombre / mujer) 2 to 4 years of experience as an customer service, account specialist or in a similar role.
strong customer focus, with the ability to build relationships with both internal and external customers and suppliers.
advancede skills in sap (sd module).
fluent in english (c1-c2) experience in chemical industry (desired) skilled in microsoft word, and basic knowledge of excel.
experience managing customer relations in complex, dynamic international settings.
ability to handle multiple requests and prioritize tasks to meet both customer and business deadlines.
excellent customer relations skills, demonstrated by effective verbal and written communication.
qué ofrecemos offer.
$ mxn gross monthly salary + superior benefits package benefits.
major medical insurance, food vouchers, 30 days christmas bonus, 12 vacation days, and home office support.
work mode.
hybrid location.
mexico city - lomas verdes, naucalpan de juárez
Detalles de la oferta
- Page Personnel
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 348000$ - 348000$
- 29/10/2024
- 27/01/2025
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