CUSTOMER SERVICE, QUALITY COORDINATOR
Descripción de la oferta de empleo
They monitor and report out on Quality Complaints and support Management throughout improvement projects and audits.
Responsibilities Analytics & Reporting.
support leadership with regular review of KPI-s with necessary actions suggested, provide ad-hoc reports as needed with a focus on quality notifications and customer complaints Quality Coordinator verifies if the relevant processes are established, implemented, maintained and improved.
This may involve review of internal audits results, discussion with process owners and stakeholders, or even review of the processes in person to ensure they are properly maintained.
Responsibility to report to CX Management on how the system is performing and help identifying any needs for improvement.
The Quality Coordinator will gather information from the monitoring and measurement activities as well as the results of the internal audits, and when the organization is performing a management review meeting, this is the sort of information that is presented.
Customer Requirements promotion.
The Quality coordinator ensures that people are aware of Customer Requirements throughout the organization.
Customer focus is one of the main seven Quality Management principles behind ISO requirements and it is vital that all employees understand what the customer needs, and how they are able to affect how well the organization satisfies these needs.
Liaison Person.
the Quality Coordinator becomes the single point of contact for Customer Experience in the region to understand the health of the Management System.
Qualifications Bachelor degree or equivalent experience Languages.
English & Spanish, Portuguese (plus) Customer Service, Supply Chain, Quality Management, Audit experience is an advantage (3-5 years of experience) MS-Office skills proficient SAP knowledge is an advantage Presentation Skills
Detalles de la oferta
- Sin especificar
- 04/04/2025
- 03/07/2025
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