CUSTOMER SERVICE ANALYST 2-SUPPORT

OPERA is full-service suite offering a wide range of features, integration options, reports and accounting systems that allow hotels to seamlessly interact with a variety of external systems and deliver the highest quality guest experience quickly and easily.
Your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Solutions often take time to develop through research, collaboration, or problem replication.
areer Level - IC2 Duties & Responsibilities •Provide internal and external (customer) support for questions and escalations of complex technical issues and code defects.
•Ability to quickly and efficiently triage customer reported concerns that negatively impact our product.
•Serve as an intermediate between Customers, Support and Engineers, reviewing and investigating potential code defects.
•Acquire and share technical skills and knowledge with colleagues and staff.
•Understand and perform technical and professional duties within an application support environment.
•Interact frequently with Support, Customers and Engineers.
Job Requirements • Minimum 2 years of technical or related experience.
• Strong customer service skills.
• On-call service on a rotational basis outside office hours/weekends/holidays.
•Fluency in English.
Desirable Qualities • BS degree (or technical equivalent experience).
•Previous 1 year work with OPERA Property Management System.
•Working knowledge of Database and SQL.
•Previously worked in the Hotel Industry (Front Desk, Reservation/Group management, etc.).
nowledge, Skills & Abilities •Experience working knowledge of IT.
•A self-starter with initiative, drive and strong desire to succeed.
•Possess analytical skills to troubleshoot, identify cause of issues and recommend solutions.
•Ability to manage customer expectations in delivering superior levels of service.
•Ability to learn quickly and take on additional tasks.
•Proven ability to work and communicate effectively with internal and external stakeholders.
•Ability to manage multiple tasks and priorities.
•Creative thinking abilities so experiences and knowledge may be used to create new ideas and think ‘outside the box’.
•Ability to work in a logical methodical manner.
•A team player with high level of dedication.
•Flexibility with people and time.
•Oracle RDBMS •SOAP, REST, SQL As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems.
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Disclaimer.
Oracle is an Equal Employment Opportunity Employer*.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
* Which includes being a United States Affirmative Action Employer