CUSTOMER PROJECT COORDINATOR

About NCR VOYIX NCR VOYIX Corporation (NYSE.
VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries.
NCR VOYIX is headquartered in Atlanta, Georgia, with approximately employees in 35 countries across the globe.
For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments.
Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions.
We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do.
Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth.
Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries.
NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Job Title.
Customer Project Coordinator Grade.
10 The Customer Project Coordinator is responsible for overseeing and managing projects aimed at enhancing the customer experience.
This role involves collaboration with customers, internal teams, and vendors to identify, analyze, and resolve issues, ensuring customer satisfaction throughout the project lifecycle.
Key Responsibilities.
Project Management.
Oversee and manage projects focused on improving customer experience.
Validate project plans and schedules, incorporating customer-requested changes.
Conduct post-project evaluations to identify successful and unsuccessful elements.
Customer Engagement.
Work closely with customers to obtain acceptance of project deliverables.
Manage customer satisfaction during project transitions.
Serve as the single point of contact for customers, leading scope definition and expectation setting.
Team Coordination.
Manage virtual teams to address customer issues promptly.
Coordinate post-startup activities, including data gathering and resource identification.
Sales Support.
Provide customer-facing sales support throughout the sales process and contract lifecycle management.
Assist in contract renewal negotiations, ensuring timely completion and proper documentation.
Process Improvement.
Identify and develop new opportunities with clients.
Lead reviews to identify process and system gaps in Service Order Management.
Implement global processes for revenue recognition in line with local requirements.
Training and Mentorship.
Mentor and train new team members on project management and sales support functions.
Must-Haves.
Strong project management skills with the ability to handle diverse problems.
Excellent analytical skills to assess project performance and customer needs.
Proven ability to manage customer relationships and expectations effectively.
Experience in coordinating cross-functional teams and resources.
Qualifications.
Bachelor’s degree in Business Administration, Project Management, or a related field.
0-3 years of experience in project coordination or management.
Familiarity with sales processes and contract lifecycle management.
Proficiency in project management tools and methodologies.
Requirements.
Must be fluent in English, both spoken and written.
Strong communication and interpersonal skills.
Ability to adapt to changing project requirements and priorities.
Experience in data collection and analysis.
Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.
All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.
NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.
We believe in understanding and respecting differences among all people.
Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies.
NCR Voyix only accepts resumes from agencies on the preferred supplier list.
Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility.
NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes “When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.
om email domain.” Help us run the world's top brands.
At NCR Voyix, we specialize in turning routine transactions into meaningful connections.
With a rich history of innovation, we've been at the forefront of problem-solving through technology.
Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments.
Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems.
We take pride in our strong culture and a history of providing robust career paths.
Come work for a leading technology company where you can grow your career.
Join us and be part of revolutionizing transactions across these pivotal industries.