CUSTOMER ENGAGEMENT AND STRATEGY ANALYST

Are you ready to channel your scientific capabilities to make a positive impact on changing patients’ lives? As a Customer Engagement and Strategy Analyst in Guadalajara, you will be at the heart of our mission.
Your role will involve providing project support across various platforms and operations, focusing on effective use of tools to improve performance.
You will get along with various teams to provide insight and analysis that enable better business decisions to drive increased customer engagement and impact.
Are you up for the challenge? Accountabilities.
As a Customer Engagement and Strategy Analyst, you will be responsible for providing relevant communications and platform insights to customer-facing teams, field leadership, and brand teams.
You will ensure our sales force and leaders have the transparency, understanding, and tools necessary to exceed business objectives.
You will also conduct training initiatives, create engaging job aids, and deliver clear communications with new hires and relevant customer-facing teams.
Additionally, you will lead the management of all Customer Engagement related field inquiries and act as the primary contact for Coach and CoachMe platforms.
Essential Skills/Experience.
• Bachelor’s degree or equivalent experience • 3+ years of business experience (Pharmaceutical experience.
Commercial Operation) • Proven experience in leadership, communication, and interpersonal skills • Curiosity about developing business insight • Experience with Microsoft office tools including Excel, MSTR, PowerPoint, and Word • Experience crafting and delivering presentations as well as facilitation of meetings with Senior Leadership.
Desirable Skills/Experience.
• Understanding of the current business climate and a demonstrated ability to grasp new business challenges When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines.
In-person working gives us the platform we need to connect, work at pace and challenge perceptions.
That's why we work, on average, a minimum of three days per week from the office.
But that doesn't mean we're not flexible.
We balance the expectation of being in the office while respecting individual flexibility.
Join us in our outstanding and ambitious world.
At AstraZeneca, we are more than one of the world’s leading pharmaceutical companies.
We are a fusion of challenging and exciting work in an energising and inspiring environment.
Here, you will find a dedication to lifelong learning, growth, and development for all.
Our workforce reflects the patients we serve – diversity is embedded in everything we do.
We are entrepreneurs and innovators who speak up and break new ground.
Our bold spirit drives us to spot opportunities, make important decisions, and take smart risks.
This is the place to build a fulfilling, long-term career.
Ready to make a powerful difference? Apply now to join our team! Date Posted 19-Nov- Closing Date 03-Dec- AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.
Somos una compañía biofarmacéutica global e innovadora.
En AstraZeneca nos enfocamos en el potencial de la ciencia para hacer frente a las necesidades no cubiertas de los pacientes en todo el mundo.
Nos comprometemos en aquellas áreas en las que creemos que realmente podemos cambiar el curso de la medicina y hacer realidad nuevas grandes ideas.
Somos un lugar donde la libertad de pensamiento y la creatividad alimentan nuestra determinación por marcar la diferencia a través de la ciencia.
Nuestra ciencia vive más allá de nuestros laboratorios.
Nuestra perspectiva global significa que utilizamos el talento y la experiencia de todo el mundo para hacer que nuestros medicamentos sean exitosos.
En AstraZeneca el único que puede poner límites al alcance de su carrera eres tú.
Con los conocimientos adecuados y la pasión te ayudaremos a explorar lo que AstraZeneca puede ofrecerte.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking.
We’re curious about science and the advancement of knowledge.
We find creative ways to approach new challenges.
We’re driven to make the right choices and be accountable for our actions.
As an organisation centred around what makes us human, we put a big focus on people.
Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab.
Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you.
to help you realise the full breadth of your potential.
Here, you’ll do work that has the potential to change your life and improve countless others.
And, together with your team, you’ll shape a culture that unites and inspires us every day.
This is your life at AstraZeneca.