CUSTOMER CARE REPRESENTATIVE
Descripción de la oferta de empleo
Customer Care Coordinator (Lead) Querétaro Support and assist the administrative activities related to the personnel aspects of logistics such as transporting staff, food, supervision, cleaning, travel of staff to service, and change and small payment.
Act as a multiplier of guidelines related to health, safety, environment, and quality What are we looking for? 3+ years of experience in a similar position with a strong customer service component and data analyst.
Logistic and business understanding is required.
High approachability and effective communication skills.
Experience from designing and setting up new processes and way of working is an advantage.
Ability to plan and prioritize, preferable proven based on previous work experience.
What will be your key responsibilities? Monitor all the KPI’s needed for the activity of the Customer Service Team, including the organization of order management, calls frequency, administrative tasks, contact route, claims processing, timings, etc.
Establish effective communication, understand the needs for improvement and provide insights to optimize performance.
Be able to build synergies with all departments, especially a close collaboration with Sales Supply Chain and Finance to guarantee the best support for each type of customer.
Prepare external communication towards customers on supply chain disruptions Supports Customer Service Representatives in all daily operations and seeks improvements within the department of Customer Service.
Lead and participate continuous improvement projects Support local Key user for internal systems p articipating in yearly testing, attending periodic key user meeting and ad hoc trouble shooting.
What can you expect from Mars? Work with over diverse and talented Associates, all guided by The Five Principles.
Join a purpose driven company, where we are striving to build the world we want tomorrow, today.
Best-in-class learning and development support from day one, including access to our in-house Mars Universit y.
An industry competitive salary and benefits package, including company bonus.
Find out more about w h at Mars can offer you by visiting our Global Careers site.
Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you need assistance or an accommodation during the application process because of a disability, it is available upon request.
The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Detalles de la oferta
- Sin especificar
- En todo México
- Sin especificar - Sin especificar
- Sin especificar
- 18/09/2024
- 17/12/2024
Campaña de customer service para una empresa de telefonia muy importante de estados unidos... planes de crecimiento a corto plazo... te invitamos a formar parte de su equipo bilingüe para una empresa de call center de eu ganando hasta $21,000... requieres: 18 años en adelante inglés avanzado conversacional......
Resolve complaints and customer problems in an efficient, professional and friendly manner... description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital platforms... placing new order/volume orders, handling existing orders, returns/replacements......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......
Elevate your sales career and unlock limitless opportunities as an inbound sales representative at afni! betterbeginshere at #afni earn a competitive base salary of $16,000 mxn per month for 45 hours weekly (pay per hour)work just 5 days a week with 2 days off to rechargeuncapped commissions - sky's......
Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
¿te gustaría ser parte de este equipo? nuestra customer development executive es la encargada de la atención y retención de clientes para méxico, colombia y usa... de lunes a viernes de 9:00h a 19:00h (hora méxico) requisitos del puestorequisitos: - egresada en comunicación social, administración, marketing......
¿te gustaría ser parte de este equipo? nuestra customer development coordinator es la encargada de la atención y retención de clientes para méxico, colombia y usa... requisitos del puesto- egresada en comunicación social, administración, marketing o afín- experiencia en atención al cliente de al menos......