COSTUMER EXPERIENCE SR
Descripción de la oferta de empleo
Experis IT is part of Manpower Group company no.
1 in talent attraction worldwide.
At Experis IT we harmoniously unite people, skills and technology under a human approach.
At Experis TI we are looking for a IT COSTUM?ER EXPERIENCE to work under a hybrid scheme in Monterrey, NL.
This role is responsible for designing an exceptional customer service to internal users experiencing IT issues and utilizing IT services, playing a vital role in fostering positive user experiences and ensuring smooth IT operations.
? ?Responsibilities - Define, monitor and manage experience KPIs - Design and implement a distinctive experience for internal IT service desk across the different support channels available.
- Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.
Requirements -+3 years of experience in Costumer Experience - Excellent communication, interpersonal, and problem-solving skills.
- Strong ability to prioritize tasks and work effectively in a fast-paced environment.
- Proficient in common IT and troubleshooting procedures.
- Familiarity with IT service management best practices (ITIL).
- Customer-centric mindset with a passion for exceeding user expectations.
- Excellent written and verbal communication skills.
- Experience with Service Now ticketing system We offer.
100% payroll Law benefits Computer tools
Detalles de la oferta
- Sin especificar
- Sin especificar
- 60000$ - 60000$
- 05/08/2024
- 03/11/2024
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