COLLECTIONS REPRESENTATIVE

In this role you will be negotiating resolutions for accounts that are 5-59 days past due.
Provides customer service by adhering to a call plan and by demonstrating NMAC/IFS Core Values.
Contributes to building brand value and achieving enduring profitable growth.
Job functions.
Include but are not limited to.
Stays available to receive outbound and inbound phone calls on delinquent accounts, resolving delinquencies by negotiating payment arrangements that will benefit both NMAC/IFS and customer.
Researches and finds a solution for customer´s disputes, questions and concerns related to the account status.
Maintains standard delinquency percentages and clearance ratios for individual portfolios, thereby achieving standard scores on Quality Assurance phone monitors.
Must be able to utilize all tools available and creatively investigate all possible leads.
Analyzes delinquent accounts for appropriate action and make recommendations to Sr.
Car or Supervisor.
Job Knowledge and Skill.
Level of understanding of auto finance and collections sufficient to service accounts that range in deficiency from 5-59 days past due.
Must be able to diagnose situations and apply appropriate collection tools while adhering to all Federal and State regulations as well as company policy.
Good oral and written communications, listening and interpersonal skills.
Good conflict resolution and negotiation skills.
Good organization and problem solving skills.
Demonstrated ability to take a responsive customer service approach to work activities.
Requirements •High school diploma required; BA degree preferred.
•Knowledge of collections techniques, business practices, and related state and federal regulations.
•MS Office intermediate.
•Fluent English -Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual,) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
-Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
By   applying   for   the   advertised   position, candidates   acknowledge   that   Nissan Mexicana and   its   subsidiaries reserve   the   right   to   conduct   a   public   conduct   search   due   to   the   sensitive   nature   of   the   assets   and   information   involved   in   the   role.
This   includes,   but   is   not   limited   to,   proprietary   information,   financial   data, and   other   assets   requiring   safeguarding.
Nissan Mexicana and   its   subsidiaries   assure   confidentiality   and   compliance   with   all   legal   requirements   regarding   the   use   of   such   information.
By   applying   for   this   position,   you   are   consenting   to   this   check.
Aguascalientes Aguascalientes México