COLLECTIONS ANALYST

About us At Udemy, we’re on a mission to transform lives through learning.
Through our intelligent skills platform and a global community of instructors, we’ve helped over 70 million learners and organizations achieve their goals.
Come join us in ensuring everyone, everywhere has access to the skills they need to unlock their potential and create possibilities for themselves and others.
roduct, Design, and Engineering About you You’re an analytical problem-solver ready to put your skills toward purposeful work that has a global impact.
You want to lead the way in innovation, exploring the latest technologies and finding new solutions.
You thrive in a collaborative environment and are eager to work with and learn alongside the best in Product, Design, and Engineering.
Sales and Customer Success About you You’re an active listener and a determined person who thrives in a collaborative environment like ours.
You want to use your skills to help others progress, whether that’s internally with your team or seeing the impact your work can have on people around the world as you help us expand into new markets.
You’re ready for a challenge and aren’t afraid to try new ideas.
Marketing About you  You’ve got goals, and you’re energetic when it comes to working toward them.
You want to enter an environment that welcomes diverse experiences and broadens your own.
With the right support from your team, you’re not afraid to embrace your creativity and take risks that have the potential to move the business forward.
GTMSO About you You’re a collaborative, data-driven, and creative problem-solver who loves diving into the details.
You thrive in dynamic environments like ours where you can strategically build systems, processes, and tools to create best-in-class customer experiences.
You love influencing our company’s growth journey and enabling our internal go-to-market teams to efficiently generate revenue and scale.
New Ventures About you You love driving high-visibility, high-impact projects that help companies scale in new markets worldwide.
You thrive in fast-paced, dynamic environments and use your strong communication skills to influence and collaborate with key partners successfully.
You’re an analytical and nimble executor who believes quality work and thoughtful strategy is vital to sustainable business growth.
G&A About you You’re a connector who puts people first and values the lasting ​partnerships you’ll build.
You’re an active listener who cares about the stories people share and are energized by communication and collaboration.
You love learning new things and are known for bringing innovative perspectives and questions to the table.
You’re deadline and results-driven, passionate about creating new processes, systems, and best practices that help your internal partners do their best work.
Leadership Academy About you You're ambitious and love driving high-visibility, high-impact projects.
You're an active listener, an excellent communicator, and a determined person who thrives in a collaborative learning environment like ours.
You're ready for a challenge and can execute thoughtful strategy and quality work.
About this role  This should be 2-3 sentences long to tell the candidate about.
The scope of the role and responsibilities.
The position’s challenges, the potential for development, and how this role impacts the greater organization.
What you'll be doing It’s important that these role requirements are carefully considered and reflect what hiring managers expect will be the essential functions of the position.
It’s important that our job descriptions don’t include gendered or otherwise biased language.
To help in this process, all descriptions should go through Kat Manfield’s gender decoder for job ads.
Once you’ve created a draft, copy the text into the field and check for biased words.
Do your best to rephrase or recast.
Don’t hesitate to ask your recruiter for help.
What you’ll have This section should be bullet-pointed and talk about the absolute necessary qualifications that we’re looking for.
Statistically speaking, women and people from historically marginalized communities will not apply to a role unless they hit every qualification bullet point.
Allow the posting to be inclusive, and the candidate pool is likely to reflect the inclusivity.
We understand that not everyone will match each of the above qualifications.
However, we also realize that everyone has unique experiences that can add value to our company.
Even if you think your background might not perfectly align, we'd love to hear from you! Life at Udemy We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone.
Here are some of the things we love about life at Udemy.
We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences.
From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first.
We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
Learning is what we do – inside and out.
Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression.
You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures.
Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world.
You’ve got the skills; why not use them to help others develop theirs? At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability.
We will consider for employment qualified applicants with arrest and conviction records.
[US ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States.
Core Benefits.
Comprehensive medical, dental, vision, life/AD&D, and disability coverage HSA/FSA/Commuter.
Pre-tax savings/spending plans, including HSA employer contributions Transgender Benefits.
Expanded medical coverage for gender-affirming care Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement.
Pre-tax and Roth 401(k) plan with an employer contribution Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Vacation.
Flexible vacation for salaried Udemates and fifteen days per year for hourly Holidays.
Twelve paid holidays throughout the year [Ireland ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Ireland.
Core Benefits.
Comprehensive medical, dental, life and income protection coverage Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement.
26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement.
6% employer matching Defined Contribution Master Trust Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Holidays.
25 paid holidays throughout the year plus bank holidays [UK ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the UK.
Core Benefits.
Comprehensive medical, dental, life and income protection coverage Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement.
16 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement.
4% employer contribution Defined Contribution Master Trust Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Holidays.
28 paid holidays throughout the year plus bank holidays [Türkiye ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Türkiye.
Core Benefits.
Comprehensive medical, dental, life and income protection coverage Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement.
16 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Holidays.
15 days of approved leave if the length of service is 2 months in the first year; 21 days of annual leave if the length of term is between 1 and 3 years; 26 days of annual leave if the length of term is more than 3 years (i.
.
26 days for every year after the end of 4 years of service) [India ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the India.
Core Benefits.
Comprehensive medical, life and income protection coverage Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement.
26 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement.
12% of your base salary or INR per month Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Holidays.
25 paid holidays throughout the year plus bank holidays [Australia ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Australia.
Core Benefits.
Comprehensive medical, dental, life and income protection coverage Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement.
20 weeks paid maternity leave for birthing parents as well as a two-week “ease-back” program that enables parents to return part-time at full pay Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Holidays.
25 paid holidays throughout the year plus bank holidays [BRAZIL ONLY JOB DESCRIPTIONS] Our Benefits Start With U Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values.
Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the Brazil.
Core Benefits.
Comprehensive medical, dental, life and income protection coverage Parental Benefits.
Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement as well as a two-week “ease-back” program that enables parents to return part-time at full pay.
Birthing Parents are eligible for a total of 120 days + 60 days voluntary extension.
Whole U.
Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support Learning.
Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development Retirement.
Udemy will match 100% of employee contributions (up to 5% of monthly salary) Charitable Giving.
Corporate charitable match for eligible nonprofits and charities Vacation.
30 days per year after your first year of employment Holidays.
Thirteen paid holidays throughout the year Dublin About our Dublin location  Dublin is where our Europe, Middle East, and Africa (EMEA) headquarters is located, which means it plays a major role in our mission of sharing knowledge and unlocking potential for learners, instructors, and businesses globally.
We have a fantastic central Dublin location with a brand new building, purpose-built for us.
We’ve invested a lot here and have seen huge growth in the EMEA market – which is why we see Dublin as a key location for the future of Udemy.
We have also been officially certified as a Great Place to Work in Ireland, recognizing our high-trust, high-performance workplace culture.
With so many diverse perspectives, languages, and ethnicities coming together here, it’s no surprise that our Dublin office has been thriving.
APAC About our APAC region When you join Udemy in our Asia Pacific (APAC) region, you’ll have the chance to help our globally established business grow locally.
We have a solid foundation and a great reputation — and you can be part of the next stage of our journey.
Our investment in the region is significant, with offices in Australia and India and an expanding presence in Singapore, Indonesia, Japan, and beyond.
It comes with countless opportunities to make learning more accessible to millions.
You’ll work with various cultures with unique needs, affording you the chance to learn and progress in your career.
And that progression doesn’t come at the cost of work-life balance; people are at the heart of our mission, which is why we’re committed to looking after ours.
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