COLLECTIONS ANALYST
Descripción de la oferta de empleo
The Collections Sr Analyst will also play as Subject Matter Expert (SME) of FSSC Finance regarding Collections Process and will support B2C Manager in preparing collections reports and in designing and implementing process improvement initiatives.
Specific Responsibilities · Contact customers to collect receivables based on queues assigned.
· Document customer contact notes and other relevant collections activities.
· Maintain accurate records for customer payment status.
· Prepare/generate necessary B2C reports, as assigned (e.
., daily ageing report, commentaries, etc.).
· Perform customer account reconciliations.
· Review and send periodic customer statement of account (SOA) and review any undelivered emails, for updating of customer records.
· Action customer statements feedback together with AR team.
· Give feedback to AR team on bad debts and debt write-offs.
· Provide feedback to AR team on payments allocation queries.
· Cooperate closely with AR team in any other customer related topic.
· Work closely with Credit Management teams on credit limits management.
· Work with internal stakeholders (Operations, Sales, Local Finance, GBS, Customer Service, etc.) to resolve collections' issues and support regular cadence, if any.
· Escalate issues and disputes, as appropriate Profile · Bachelor's Degree in Accounting, Business or Finance · 4 years of working experience in a relevant function · Oracle E-Business Suite Knowledge (Oracle EBS) – Mandatory · English intermediate - REQUIRED
Detalles de la oferta
- SGS de Mexico
- Sin especificar
- 23/10/2024
- 21/01/2025
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