Ver oferta completa

CLOUD SUPPORT ANALYST

Descripción de la oferta de empleo

About Us

Were here for the hardworking businesses that keep the world turning. Theyre the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working handinhand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fastchanging reality. We accelerate every customers ambitions, whether to grow and transform, or simply become more productive and effective. Thats what makes us the essential partners for the worlds most essential businesses.

About the Role

The role of a member of the Epicor Cloud Services team is to manage incidents, changes and problems reported by the hosted customers, attend monitoring alerts and work in accordance to internal Standard Operating Procedures. The day to day tasks may include troubleshooting, investigating system issues, updating ticketing tools, answering emails, telephone calls, updating and following up with customers questions and enquiries. Activities may also include updating documentation, testing solutions, developing scripts and fixes, as well as writing adjusting reports and coordinating issues with other departments.

What Youll Do
Investigate and analyze reported users queriesissuesproblems from external customers through to a satisfactory conclusion within the SLAs that are specific to the customer.
Ensure that the recommendations solutions are in accordance to the Standard Operating Procedures and customers system design.
Update userscustomers during the troubleshooting and lifecycle of the issue, ensuring the customer is always uptodate.
Test solutions, scripts and fixes within parameters provided by the customer management, and coordinating issues with other departments.

Produce necessary documentation of Epicor Cloud Services services and users.
Coordinate with the customers on solutions to be completed at the customers site.
Prepare and provide execution instructions for the relevant users and customers.
Consult with experts outside of department where issues that cannot be solved.

What You Need to Succeed
Good knowledge of computer technology see technology skills list.
Fluent spoken and written English language
Enthusiasm and willingness to learn and develop
Consulting andor support experience
Weekend availability

Additional Skills That Could Set You Apart
Microsoft Windows Server
Microsoft Active Directory
Microsoft RDS
Microsoft IIS
Microsoft SQL

Microsoft SQL SSRS, SSIS
Transport Layer Security [TLS]
ServerSide Printing
File Transfer Protocol [FTP]
VMWare

Why You Should Click Apply

You can expect a great team environment along with a career path that can take you into other areas of Support or Consulting. If you dont have all of the listed skills, know that we offer a comprehensive training to set you up for success.
Bolsa de trabajo México ofrecemos puesto de Cloud Support Analyst para el sector de Informatica Telecomunicaciones en la empresa Epicor Software Mexico SA de CV de Monterrey. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.
Ver oferta completa

Detalles de la oferta

Empresa
  • Epicor Software Mexico SA de CV
Municipio
  • En todo México
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 20/11/2024
Fecha de expiración
  • 18/02/2025
Microsoft Dynamics Product Support Engineer _ Remote
Cliecon solution inc

Act as the l2/l3 (level-2/level-3) support to solve the customer issue collaborate with cross-group peers both proactively and reactively... please check review the below requirement and reply me back with your updated resume, contact details at the earliest and feel free to call/mail me at *****@*****......

México - workday hcm functional analyst
Bnb

This is an exciting opportunity to be at the forefront of the transformation to cloud based services... support workday operations by suggesting monitoring and recommending ways to better utilize workday, proactively identify and create metrics to drive operational improvements and institute and enforce......

México - workday integration analyst
Bnb

This includes assisting customers in the design, implementation, scoping, estimations, support phases and other engagements... this is an exciting opportunity to be at the forefront of the transformation to cloud based services, were you will be immersed in challenging projects, taking part in all the......

Workday HCM Functional Analyst
BNB

This is an exciting opportunity to be at the forefront of the transformation to cloud based services... support workday operations by suggesting monitoring and recommending ways to better utilize workday, proactively identify and create metrics to drive operational improvements and institute and enforce......

Mexico - Workday HCM Functional Junior Analyst (ENTRY LEVEL)
BNB

Become a successful professional by helping our customers achieve their highest development! it is a position focused on cloud services... support workday operations by suggesting monitoring and recommending ways to better utilise workday, proactively identify and create metrics to drive operational......

México - Workday HCM Functional Analyst (Entry Level)
BNB

Support workday operations by suggesting monitoring and recommending ways to better utilise workday, proactively identify and create metrics to drive operational improvements and institute and enforce data and process standards in the core hcm... being relaxed! requisitos del puestoqualifications......

Process analyst
Interteam

Requisitos del puesto experiencia laboral de 5 años en operación de exportación marítima, customer service, sales support o ventas (comercial) en industria logística (naviera, nvocc, forwarder) experiencia de 3 años en control de indicadores, análisis de datos, sistemas de gestión de calidad, ejecución......

Práctica/Pasantía SEO Analyst (100% remoto)
eHutning LATAM

Puedes trabajar desde la comodidad de tu hogar- jornada: total o parcial (conversable)- bono práctica/pasantía ¡te esperamos !requisitos del puesto- estudiante en último año, egresado, o pasante, de carreras: marketing digital, publicidad, desarrollo web, etc... desarrollar contenido seo para optimizar......

Full Stack .NET Engineer Remote
Sonatafy Technology

Responsibilities spend 90% of your time actively designing and coding in support of the immediate team... as a full stack engineer assigned to the product/project ensure performance, maintainability, and functional requirements from design, development, testing to rollout and support......

FOOD AND RESTAURANT DEPARTMENT
Rainsteal Oil & Gas Limited, UK.

Food and restaurant department bakers / bartenders / chefs / chef de partie / sous chef / chef d 'cuisine / cooks / dietitians, food and beverage servers, food service supervisors, restaurant and food service manager, catering manager, assistant beverage manager, kitchen manager, banquet coordinator......