CLM QUALITY CHECK SPECIALIST- KNOW YOUR CUSTOMER
Descripción de la oferta de empleo
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of CLM Quality Check Specialist Ensure the cases are audited in accordance with Independent Quality Function procedures and respective line of business procedures.
Be informed of all procedural changes and implement the required changes in the quality assurance process.
Identify, log, and discuss findings with Quality Function management, Production teams as applicable.
Generate, coordinate the preparation of metrics on errors and feedback.
Identify, analyze trends and submit reports to Quality Function Management.
Facilitate accreditation/certification process with in Quality Function Apply compliance and maintain HSBC internal control standards.
Provide logical justification for the decisions taken when completing the CMB profile Identify Exceptions & Approvals required as per LOBP and ensure they are in place prior to profile being approved.
Identify the Financial Crime Risk Indicators to escalate to in-country FCC.
Requirements Basic Level of TRACK Accreditation is a mandatory requirement for the incumbent to perform in the role.(E) A Bachelor's degree or with equivalent industry/functional experience.
Functional experience needs to be minimum of 2 years' experience in reviewing customer profile to ensure they meet the AML/Sanctions/KYC requirements (E) 4 to 6 years of experience in an equivalent role Prior Experience in working on High Complex RM Managed commercial clients will be an added advantage (D) Prior Experience in working on similar case manager roles in areas such as Account Opening is an added advantage (D) Excellent communication skills – Written & Verbal.
Excellent prioritizing, planning and organizing skills along with the ability to build and maintain MI.
Demonstrate highly customer centric approach and strong business acumen.
Good understanding of MS office and proven skills on banking platforms Good analytical, problem –solving and project management skills.
Strong process knowledge i.
AML/KYC/CDD.
Knowledge of working in a regulatory environment Willing to work a flexible schedule to accommodate business needs.
Flexibility to work in different shift timings Experience in Banking Operations and CDD functions Knowledge of AML, KYC and CDD concepts is a must Understanding of regulatory requirements & FIM
Detalles de la oferta
- Sin especificar
- Sin especificar
- 26/08/2024
- 24/11/2024
Resolve complaints and customer problems in an efficient, professional and friendly manner... your primary goal is satisfying the customers needs while continuing to earn their business... description the newrich network is hiring a customer service agent to handle incoming support tickets for our digital......
Customer service agent - work from home, full-time only calls experts is a global contact center solution provider with 15+ years of experience in the american and canadian markets... with calls experts this is not just a job, this is a real career! we are looking for a customer service agent to process......
Importante empresa que brinda soluciones de etiquetado para marcas y empresas, esta en búsqueda de tu talento como bilingual customer service: principales actividades: asistir en el proceso en el cual un trader o un cliente ingresa los detalles de una orden de compra mantenimiento de registros y seguimientos......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
Estamos contaratndo agentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de......
Estamos contaratndoagentes telefonicos bilingües para customer service/upsales dando servicio a los clientes de uno de los antivirus más importantes del mundo ofrecemos: salario base de $15,000/mes antes de impuestos vales de despensa por $1069... 00/mes seguro de gastos medicos menores 15 dias de vacaciones......
¿te gustaría ser parte de este equipo? nuestra customer development executive es la encargada de la atención y retención de clientes para méxico, colombia y usa... de lunes a viernes de 9:00h a 19:00h (hora méxico) requisitos del puestorequisitos: - egresada en comunicación social, administración, marketing......
¿te gustaría ser parte de este equipo? nuestra customer development coordinator es la encargada de la atención y retención de clientes para méxico, colombia y usa... requisitos del puesto- egresada en comunicación social, administración, marketing o afín- experiencia en atención al cliente de al menos......
Campaña de customer service para una empresa de telefonia muy importante de estados unidos... planes de crecimiento a corto plazo... te invitamos a formar parte de su equipo bilingüe para una empresa de call center de eu ganando hasta $21,000... requieres: 18 años en adelante inglés avanzado conversacional......
Requisitos del puesto requisitos: bachillerato o licenciatura ingles intermedio / avanzado experiencia en atención a clientes 6 meses (deseable) otros datos del puesto ¡postúlate o comunicate al 8711434716 e inicia tu proceso con nosotros!... importante empresa solicita para contact center agente bilingüe......
